Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in various areas including sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and leading the hiring process.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including executing customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid the store manager in setting team member goals, offering feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Manage retail customer returns and exchanges, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties.
• Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
• Maintain compliance with company policies, including adherence to the posted work schedule, changes, and team member clocking.
• Perform store opening/closing duties, including day end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring security measures, and securing delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a total compensation package that includes a competitive wage range of $14.81 - $21.00 per hour, with additional compensation based on performance and circumstances. The company also provides benefits such as a stock purchase plan, 401(k) with employer contributions, paid time off, and opportunities for career growth. O'Reilly Auto Parts is committed to diversity and inclusion, and is an equal opportunity employer.