Credit/Collection Specialist - Must be able to write and speak in French***

Job Description

- In this role, the Collection Specialist is responsible for ensuring the prompt payment of the accounts receivable to maximize cash flow for client.

- Responsible for building and maintaining customer relationships, monitoring the assigned AR portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.

Primary Duties/Responsibilities

• Proactively monitor and reconcile customer accounts
• Identify, and facilitate the resolution of, disputed receivables.
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Maintain accurate and up to date customer account documentation
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications

• Required:
• 2+ years in commercial collections
• Fluent in French (written and verbal)
• Strong analytical/problem solving skills
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Knowledge of collection techniques (i.e. skip tracing)
• Strong Microsoft Excel skills
• High School Degree or equivalent
• Must have the ability to work independently and in a team environment, multitask, and adapt to a changing environment.
• Preferred:
• Direct experience with SAP
• Strong knowledge of Microsoft Office
• Experience working in Global Business Services
• Bachelor’s degree in finance / accounting / economics