Credit Collection Specialist 1

About the Role

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries.

Responsibilities

• Maintain regular communication with customers to ensure assigned accounts are current and payments are forthcoming.
• Provide customer service and document collection procedures for future reference.
• Follow up on past due invoices in a timely manner.
• Proactively confirm approval of larger invoices with key customers.
• Enlist the support of Branch Management, General Managers, and Directors to accelerate the collection process.
• Monitor credit status on all assigned accounts and coordinate with the Regional Credit Specialist for resolution.
• Assist the Collection Specialist Regional with research and resolution of past due accounts.
• Research customers through Dunn & Bradstreet, company history, and other internet sources to determine risk.
• Follow up with customers on delinquent accounts to determine approval of orders.
• Review portfolio using Accounts Receivable (AR) Metrics & Detail Reports.
• Prepare and review portfolio and aging reports with the Branch Management team and customers monthly.
• Review portfolio with Supervisor on a monthly basis.
• Monitor credit status on all assigned accounts and reconcile account history as needed.
• Process electronic payments as requested and perform accounting adjustments as needed.
• Perform other duties as assigned.

Requirements

• Less than 2 years of related experience.
• Associate degree in Accounting (non-degree considered with 6+ years of related experience and a high school diploma or GED).
• Sit for 8 hours per 8-hour shift; typical office environment with low noise levels and limited exposure to hot/cold temperatures, dust, fumes, and vibrations.
• Regular interaction with others and a degree of independent work.
• Physical and mental demands akin to most office positions, including prolonged sitting and computer/keyboard use.
• Infrequent lifting, walking, and climbing stairs; occasional use of office equipment (copiers, printers, etc.).

Preferred Qualifications

• Attention to detail and ability to work independently with appropriate guidance.
• Analytical and objective decision-making skills.
• Good communication and problem-solving capabilities.
• Strong computer skills.
• Ability to multitask and work in a fast-paced environment.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This position is not eligible for sponsorship for work authorization now or in the future.

Pay

The anticipated starting pay range for this position is $23.75 to $35.62 per hour, commensurate with skills and related experience.

Benefits

• Competitive wages.
• Health, Dental, Vision, and Prescription Drug Plan with company contribution.
• Health Savings Accounts and Flexible Spending Accounts.
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of eligible pay contributed; employees are 100% vested in company matching contributions.
• Company-paid Life and Disability Benefits, with optional supplemental term life insurance.
• Paid Parental Leave.
• 9 Paid Holidays.
• Paid Vacation accrued at a rate based on length of service and position.
• Paid Sick Leave.
• Birthday Pay for Non-Exempt employees.
• Tuition Reimbursement up to $5,250 per calendar year.
• Additional benefits available.