Credit Card Collections Specialist I

Job Responsibilities

• Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily).
• Delivers comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excellently manages complex customer interactions using empathy, composure, and sound judgment.
• Absolute ownership of each customer interaction while treating them with respect and responding with empathy.

Required Qualifications, Capabilities, And Skills

• Communication, negotiation, information gathering, and decision-making skills.
• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions using empathy, composure, and sound judgment.
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.
• Preferred experience supporting more than one CCB Operations Function/Line of Business.

About The Role

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.