Credit Card Associate

About the role

At Landmark Credit Union, we succeed by putting people first — and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success.

This position reports to the Manager, Credit Cards. The Credit Card Associate prepares and establishes new credit card accounts for underwriting, processes responses, and performs routine account maintenance. The role assists in problem resolutions and acts on requests for information relating to credit card accounts.

Responsibilities

• Prepares credit card applications for underwriting within established guidelines.
• Sets up and verifies new credit card accounts.
• Processes card orders, balance transfers, travel alerts, and credit line increases.
• Remains active on the credit cards call queue to answer credit card related questions from members and Landmark employees.
• Resolves inquiries submitted through ticketing system related to credit cards.
• Gathers data, including statement copies, for collections, legal and member requests.
• Reviews requests related to rewards maintenance.
• Approves digital wallet tokens.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent, plus a minimum of two years of customer service experience (or equivalent combination of education and experience).
• Experience or ability to gain proficiency in all programs and systems used for this job.
• Demonstrated ability to use sound judgement and discretion in various situations while maintaining a high degree of confidentiality.
• Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.
• Must develop a thorough understanding of company policies and procedures as they relate to the position.
• Must comply with all company policies and procedures and all job-related state and federal laws and regulations.