Credit Card Servicing Associate

About the role

The Credit Card Servicing Associate will assist with operational tasks to support the credit card program particularly with business and commercial customers. This position is in a small department and will work alongside a handful of peers who each generally have individually assigned duties along with overlapping responsibilities. The Credit Card Department manages all aspects of the Credit Card Program either directly or indirectly; therefore, duties may shift or be expanded based on the needs of the department.

Responsibilities

• Completing setup of new customers and assisting with onboarding as nec.
• Handling account maintenance
• Assisting with Business and Commercial Cards, including customer interaction
• Researching payment, authorization or transaction activity and assisting with fraud oversight
• Monitoring various work queues/escalation requests from Cust. Serv & Other Depts
• Answering internal support hotline & departmental mailbox
• Other duties as assigned

Requirements

• Previous operational experience preferred, esp. in banking or credit cards
• Working Knowledge of Microsoft Excel and Word required
• Ability to work in multiple systems simultaneously
• Ability to Multi-task and work in fast paced environment
• Outstanding Verbal and Written Communication Skills
• Ability to Work Independently
• Strong organizational skills
• Ability to Problem Solve and identify root causes