Credit Bureau Specialist

Job Overview

Responsibilities

• Perform quality control on direct and indirect disputes resolved by credit dispute specialists.
• Partner with any third-party vendors to enhance processes, training and QC processed disputes.
• Absorb inaccuracies identified and act as a point of contact regarding credit bureau dispute processing.
• Answer in-bound calls related to credit bureau issues and questions.
• Partner directly with credit bureaus (Experian, Equifax, TransUnion and Innovis) on account resolutions.
• Assist with validating the monthly credit reporting file for accuracy and integrity.
• Maintain current knowledge of FCRA and Metro II Guidelines.
• Identify gaps in department processes and procedures, recommending improvements to leadership.
• Participate in department projects and initiatives as needed.
• Assists with audits by internal auditors, as well as third party and regulator audits.
• Assists in answering member concerns regarding credit bureau disputes generated from complaints received.
• Perform the necessary account research to determine the legitimacy and ultimate outcome of credit bureau disputes and requests for adjustments and communicate the status of such requests to members in writing.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including FCRA, BSA, and AML laws appropriate to the position.
• Review policies, procedures, and guidelines and suggest recommendations for improvement.

Qualifications

• An associate’s degree in business or related field is required.
• Minimum of two (2) years of experience in credit bureau processes required.
• Knowledge of consumer loan origination practices is required.
• Detail-oriented, resourceful and able to manage shifting priorities, with the flexibility to adapt quickly to change.
• Strong analytical and problem-solving skills.
• Ability to self-motivate with little oversight.
• Ability to communicate with internal and external teams.
• Experience in using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

No additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

The ability to travel to various sites and be on call is not required.

Pay Transparency

The anticipated starting hourly range for this role is $18.56 - $29.36.

Benefits

• Comprehensive health, dental, and vision plans.
• Paid time off.
• Family-friendly benefits like paid parental leave, care support, and fitness center access.
• Financial wellness features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage.
• Growth opportunities via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935.

PenFed

• One of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets.
• Offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services.
• Federally insured by the NCUA and is an Equal Housing Lender.

Berkshire Hathaway HomeServices PenFed Realty, LLC

• A full-service real estate company ready to assist clients with buying, selling, and renting a home.
• Wholly owned subsidiary of PenFed Credit Union and the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network.
• Offers complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas, and Texas.
• Specialized client services include management of vacation properties and long-term rentals, corporate relocation services, and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed.

Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.