Credit Balance Specialist

Responsible for

• Assisting patients enroll in health insurance coverage
• Ensuring patients maintain accurate and timely eligibility

Qualifications

• 3 to 5 years of experience in Patient Finance
• High school diploma or equivalent required
• Associate’s degree in healthcare administration, public health, or related field preferred
• Working knowledge of health insurance terminology and plan structures (e.g., PPO, HMO, etc.)
• Proficiency in data entry systems and healthcare websites
• Working knowledge of insurance claims, billing, coding, follow-up, finance, accounting, or customer service-related responsibilities
• Ability to interpret responses on Explanation of Benefits and insurance contracts
• Strong understanding of patient co-pays, co-insurance, and deductibles
• Empathetic, patient-first communication style
• Strong attention to detail and accuracy in data handling
• Analytical thinking and problem-solving for eligibility questions
• Possesses and demonstrates excellent communication, organizational, technical, and interpersonal skills