Credit Analyst - 1616

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

About the role

Are you a detail-oriented professional looking to advance your career in corporate credit and collections? Our team is seeking a self-motivated Credit Analyst to support our Corporate Accounting department. In this role, you will manage customer credit accounts, monitor receivables, and ensure the timely collection of outstanding balances with minimal supervision. You will collaborate closely with operations, billing, and customers, using accounting and ERP software to manage financial risk levels across our facilities. This position is perfect for a flexible team player who thrives in a fast-paced environment and is eager to take on new challenges.

Responsibilities

• Maintain accurate and up-to-date accounts receivable records and aging reports.
• Research and process refunds according to department policies.
• Monitor and collect accounts receivable by contacting customers via phone and email.
• Communicate A/R discrepancies to management and recommend collection strategies.
• Evaluate customer accounts, establish payment plans, and maintain proper follow-up.
• Recommend accounts for escalation to outside collection agencies or legal action when necessary.
• Prepare letters for delinquent accounts requiring special handling.
• Review troublesome accounts periodically with the Manager of Credit and Collections to assess write-offs.
• Review customer credit applications and maintain strict compliance with credit policies.
• Participate in periodic AR meetings and provide updates on account statuses.
• Collaborate with billing and operations teams to resolve disputes and ensure timely invoicing.
• Analyze work orders, open sales orders, and aircraft values to maintain appropriate financial risk levels.
• Work with operations and billing to present progress payments and collect final invoice payments.
• Reconcile customer account balances across multiple facilities.
• Assist with audit tasks and process improvements as needed.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Any other job-related duties as assigned by supervisor or management.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Accounting, Finance, or a related field is preferred.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
• Prior experience in accounts receivable and commercial collections; 5+ years of high-volume AR experience preferred.
• Knowledge of credit law, accounting principles, and negotiation strategies.
• Proficiency in Microsoft Office products; experience with Microsoft Dynamics GP (Great Plains) preferred.
• Familiarity with aviation industry practices is preferred.

Skills

• Self-motivated and able to perform in a fast-paced environment with specific deadlines and time constraints.
• Strong decision-making and problem-solving skills.
• Excellent organizational habits and ability to work independently.
• Professional communication and interpersonal skills.
• Understanding of and ability to adhere to credit law and accounting principles.
• Excellent research, analytical, and problem-solving skills.
• Strict attention to detail and ability to prioritize workload under pressure.

Responsibilities (Additional)

• Attend work every day as scheduled.
• Notify supervisor in advance of shift starting if unable to work.
• Must have reliable transportation to get to work each day.
• Follow all company and safety rules during performance of duties.
• Maintain customer-oriented work habits and strict confidentiality of all accounts.

Physical Requirements

• Lift and carry up to 10 lbs occasionally.
• Routine walking, bending, stooping, and sitting.
• Sit at a desk and/or computer for extended intervals.
• Routine or repetitive physical motion with arms and hands.

Equipment Used

• Computer operating with Windows, Microsoft Word, Excel, Outlook, PowerPoint, and Dynamics GP.
• 10 Key calculator, fax machine, copier, and multi-line telephone system.

Pay

The hourly rate for this position generally ranges between $28 - $34. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift.

Benefits

• Benefits effective day one for eligible employees.
• Medical, Dental, and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life Insurance, Disability Benefits & Supplemental Benefits.
• 401(k) Plan with Employee Contributions & Employer Match.
• Paid Company Holidays & Weekly Paid Time Off Accruals.
• Flexible Work Schedules include 5x8, 4x10, and 3x12.
• Weekly Competitive & Industry Leading Pay means you are paid more often.
• Bonus Opportunity based on Company and Site Performance.
• Semi-annual discretionary bonus.
• Employer contribution to a Health Savings Account (HSA).
• Internal Mobility & Career Advancement opportunities.