RETAILER CONTRACT ANALYST - 36000274

About the role

This is a professional administrative position of significant scope and complexity, requiring independent judgment and the performance of technical, analytical and customer service functions relating to the review and approval of applications for retailer contracts, and the collection of outstanding payments due to the Florida Lottery.

Responsibilities

• Provide exemplary customer service to all internal and external customers.
• Works with Chief of Games Administration and Retailer Contracting Manager in evaluating and resolving Security Management Review situations involving retailer applications.
• Tracks Security Management Review applications; notifies Communications Division of retailer locations that need removal from the Lottery’s website.
• Processes applications and contract renewals from Independent Retailers, Corporate Accounts and small to medium-sized chain stores.
• Consults with Sales Executives, Field Service Managers, and Corporate Account representatives concerning business acquisitions and mergers to ensure retailer-contracting requirements are met.
• Covers incoming mail, ensuring dual control in the handling and recording of fees.
• Coordinates and performs the following processes associated with screening and initial data entry of retailer applications and contract renewals:
  • Researching newly received retailer applications.
  • Identifying changes in ownership and location changes.
  • Data entering deposit amounts into the retailer database.
  • Reconciling financial reports with checks received.
  • Tracking and resolving outstanding issues with retailers and Lottery District Offices.
• Aids supervisor in the assignment and tracking of new retailer applications and contract renewals.
• Reviews management reports to monitor the timeliness of the Division’s workflow processes.
• Prepares monthly status report.
• Drafts procedures.
• Reviews retailer application information, including business and ownership structure, bank account information, retailer compliance with the Americans with Disabilities Act, and marketing information.
• Ensures compliance with department criteria.
• Conducts research, resolves discrepancies and enters information into the Gaming System.
• Updates and maintains retailer files with required documentation.
• Aids in the preparation of daily reports, retailer contracts, contract amendments, and retailer certificates.
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.

Qualifications

Knowledge and understanding of Retailers of Lottery Tickets, Section 24.112, Florida Statutes, and Lottery Retailer Rules. Knowledge and understanding of corporate/business structure. Knowledge of office procedures and practices. Knowledge and understanding of personnel policies and procedures. Knowledge of customer service techniques. Knowledge of automated business systems and applications. Ability to maintain information of a confidential or proprietary nature. Ability to deal with the public in a tactful and courteous manner. Ability to utilize problem solving techniques. Ability to communicate effectively, clearly and accurately in writing and orally. Ability to efficiently perform data entry to various system applications. Ability to audit administrative documents for accuracy. Ability to plan, organize and coordinate work assignments. Ability to provide technical leadership and direction. Ability to read and interpret procedures and technical manuals. Ability to effectively utilize the internal office automation equipment. Ability to research, compile and analyze data for administrative decisions. Ability to work independently.