Credentialing Specialist - Key Accounts

Main Areas of Responsibilities

• Manage end-to-end account set-up, maintenance, and complex change requests for Key Accounts.
• Perform structural updates, investigate account discrepancies, and resolve issues that may prevent account creation or maintenance.
• Handle internal and external customer inquiries and complete assigned work through NiC and Moxie within quality and productivity standards.
• Conduct account analyses, research issues, and initiate SNOW tickets for master data changes as needed.
• Execute required verification and compliance checks to help protect against potential fraud and ensure adherence to Customer Master Data Governance standards.
• Maintain proactive oversight of licensing, financial responsibility, and customer registration information for new and existing accounts.
• Partner with cross-functional teams, including Sales and internal stakeholders, to support timely and accurate resolution of customer needs.
• Provide clear, professional communication to customers and stakeholders through phone, email, and case updates.
• Monitor work queues and reprioritize tasks to meet service level expectations in a dynamic environment.
• Audit customer data to ensure consistency, accuracy, and compliance.
• Identify process improvement opportunities and present recommendations to team leadership.
• Support team development through knowledge sharing, professionalism, and collaboration with peers.

Minimum Qualifications

• Associate degree or high school diploma and equivalent relevant experience
• 3+ years of relevant experience
• Strong knowledge of account setup, maintenance, and issue resolution processes for complex Key Accounts
• Proficiency in CRM systems, SAP, Salesforce, NICE, and Microsoft Office tools, especially Excel
• Working knowledge of policy-driven decision-making, compliance requirements, and downstream impacts across varied business models
• Experience working in a team-oriented, collaborative environment
• Skill in demonstrating professional phone manner
• Ability to learn and adapt to new technologies and changing processes
• Excellent organizational skills and ability to prioritize
• Ability to take initiative and make decisions
• Ability to effectively handle and lead multiple tasks/projects independently
• Ability to perform accurate and complete work within deadlines, with or without direct supervision

Ability

• Able to work independently in a dynamic environment and respond with urgency to changing priorities
• Strong analytical, organizational, and problem-solving skills with attention to detail and sound judgment
• Comfortable adapting to varying customer models and using probing questions to uncover root causes
• Able to manage ambiguity while maintaining professionalism and compliance

Supervision / Influence

• Works with guidance from supervisors and managers while taking ownership of assigned tasks.
• Influences outcomes through collaboration with cross-functional partners and clear communication with stakeholders.
• Contributes to team development through professionalism, knowledge sharing, and support for peers.

Significant Work Activities

• Continuous sitting for prolonged periods, more than 2 consecutive hours in an 8-hour day

Pay Range

Pay Range: $21 - $37.8 USD