Credentialing Coordinator - Onboarding

Essen Health Care

Summary

Provides administrative support for daily Credentialing Department operations, focused on efficient provider onboarding.

Essential Functions

• Comply with Credentialing Policies and Procedures, departmental guidelines, and company standards
• Support onboarding processes for medical and ancillary providers across multiple states, ensuring timely completion of required tasks
• Conduct outreach to providers to obtain required information, schedule onboarding-related calls, and respond to questions
• Guide providers through online credentialing application completion; review for accuracy and completeness and follow up to resolve missing information
• Scan, upload, and maintain provider documentation within the credentialing system
• Cook up provider onboarding access and account setup, including facilitating surrogate/delegate access for systems such as NPPES, PECOS, CAQH, and NYS Provider Secure Portal (PSP)
• Facilitate completion of credentialing-related applications (e.g., DEA, NPI) and associated applications
• Document onboarding activities, communications, and updates within the credentialing system
• Prepare weekly onboarding and credentialing status reports
• Collaborate with HR, Recruitment, Operational Leaders, and other departments to support timely onboarding completion
• Maintain credentialing files for active providers
• Complete additional duties and special projects as assigned
• Provide coverage and support to other Credentialing team members as needed

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education/Work Experience

• High School Diploma Required
• Minimum of at least six months in a healthcare setting providing clerical support or medical credentialing assistance. Preferably 1-2 years of relevant office / credentialing experience.
• Notary Public certification preferred

Knowledge, Skills, Abilities and Other Characteristics

• Strong organizational and time management skills with the ability to prioritize and manage competing demands, adapt to shifting priorities, and meet deadlines in a fast-paced environment
• Excellent interpersonal and communication skills with the ability to work effectively with providers, leadership, and cross-functional teams
• Ability to handle sensitive and confidential information with discretion and sound judgment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access)
• Experience with database management, including tracking, reporting, and document management

Position Type and Expected Hours to Work

• Full-Time Position
• Monday through Friday from 900 a.m. to 530 p.m. - 40 hours work week

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.