Credentialing Coordinator (Hybrid - Asheville, NC)

Aeroflow Health is a patient-centric home medical equipment company transforming the industry through innovation, technology, and cutting-edge delivery platforms. Recognized as a leader in the home medical equipment segment and one of the fastest-growing healthcare companies in the U.S., Aeroflow is committed to fostering an exceptional employee environment in Western North Carolina.

About the role

The Credentialing and Licensing team ensures uninterrupted patient services by managing payer credentialing, enrollment, and compliance across Aeroflow Health and its subsidiaries. This behind-the-scenes role supports strong payer relationships, accurate documentation, and regulatory compliance, directly enabling market expansion and seamless patient care. The position is hybrid, requiring approximately 3 days per week onsite in Asheville, NC.

Responsibilities

• Manage and submit government (Medicaid) and commercial payer credentialing and revalidation applications.
• Proactively communicate with payers regarding application status, documentation needs, and approval timelines.
• Maintain accurate, organized credentialing records and supporting documentation.
• Partner cross-functionally with Compliance, Legal, Provider Relations, Corporate Development, and Emerging Markets teams.
• Obtain and submit insurance certificates, surety bonds, accreditation documentation, and annual filings.
• Prepare and process attestations, provider directory verifications, and roster submissions.
• Track and process license renewals related to provider enrollment.
• Complete CHOW submissions and other payer-specific updates.
• Maintain digital credentialing files and submission records.
• Process inbound payer communications, including physical mail received in-office.
• Research new license requirements or enrollment processes for specific provider types with Medicaid plans.
• Ensure knowledge of and compliance with laws, regulations, and policies as an individual responsibility; compliance is a condition of employment.
• Maintain HIPAA/patient confidentiality.
• Regular and reliable attendance as assigned by schedule.
• Perform other job duties as assigned.

Skills

• Strong organizational skills with the ability to manage multiple, detail-heavy tasks simultaneously.
• Proven ability to follow complex processes accurately and consistently.
• Proactive communication style, including comfort with follow-up via email and phone.
• High levels of accuracy in documentation and data entry.
• Strong written communication skills and attention to detail.
• Ability to learn new systems, rules, and requirements quickly.
• High level of discretion and integrity when handling sensitive or confidential information.
• Comfortable operating in environments where progress depends on external parties or evolving information.
• Ability to manage open-ended tasks, maintain organization, and follow through without constant direction.
• Self-motivated with the ability to balance multiple priorities while exercising good judgment and initiative.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Experience in an administrative, operations, compliance, or coordination-focused role.
• Proficiency with Microsoft Office and Google Workspace, including spreadsheets and database-style tools.
• Strong time management skills and reliable follow-through.
• Regular and reliable attendance as assigned by schedule.

Nice to have

• Prior experience in healthcare, credentialing, enrollment, or payer-facing roles.
• Experience working in regulated or compliance-sensitive environments.
• Familiarity with database-driven tools such as Microsoft Access or similar systems.
• Background in legal support, compliance, or operations.

Benefits

• Competitive pay.
• Health plans with FSA or HSA options, dental, and vision insurance.
• Optional life insurance.
• 401K with company match.
• 12 weeks of parental leave for birthing parent; 4 weeks for non-birthing parent(s).
• Additional parental benefits including fertility stipends, free diapers, and breast pump.
• Paid holidays.
• PTO accrual from day one.
• Employee Assistance Programs.

Aeroflow Health is recognized as a Family Forward Certified, Great Place to Work Certified employer, and has received awards including Inc. 5000 Best Place to Work, HME Excellence Award, and Sky High Growth Award.