Creator Success Specialist, Speakeasy

Fox Corporation produces and distributes content through leading brands like FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations, and Tubi Media Group. We empower creators to develop culturally significant content while building an organization that thrives on creative ideas and strategic thinking.

We’re building a next-generation podcast hosting, distribution, and monetization platform that integrates audio, video, subscriptions, and AI-driven tools into a single ecosystem. Our goal is to provide creators and publishers with better insights, greater monetization control, and seamless distribution across formats.

About The Role

We’re looking for a Creator Success Specialist to lead the onboarding and migration experience for enterprise creators, publishers, and network partners. This role owns the process of moving new customers onto the platform—from initial planning and technical setup through launch, training, and post-migration support. You’ll coordinate with creators and their teams to understand existing workflows, develop migration plans, manage milestones, and ensure smooth transitions. Additionally, you’ll serve as a front-line platform expert, helping customers troubleshoot issues, optimize workflows, and maximize the platform’s tools.

A key responsibility will be building scalable customer education resources, including FAQs, migration guides, onboarding materials, and help-center articles. This is a hands-on, highly organized role for someone who understands how creators produce, publish, distribute, and monetize content. You’ll play a meaningful part in shaping the customer experience, improving internal processes, and informing product development.

Responsibilities

• Own onboarding and platform migrations for enterprise creators, publishers, and network partners.
• Develop and manage detailed migration plans, timelines, requirements, and launch checklists.
• Coordinate with customers and internal teams to migrate RSS feeds, content libraries, distribution settings, analytics, monetization configurations, and related platform data.
• Guide customers through account setup, platform configuration, training, testing, launch, and post-migration support.
• Serve as the primary point of contact throughout onboarding and migration, providing clear and proactive communication to customers and internal stakeholders.
• Identify potential migration risks, dependencies, and technical issues, resolving them before launch.
• Provide ongoing publisher support via email, chat, and occasional calls, troubleshooting issues across hosting, publishing, distribution, analytics, and monetization tools.
• Reproduce bugs, document issues clearly, and collaborate with Product and Engineering to drive resolutions.
• Develop, organize, and maintain customer-facing documentation, including FAQs, onboarding guides, migration instructions, troubleshooting resources, and platform best practices.
• Maintain internal documentation, support procedures, and standardized onboarding playbooks.
• Educate customers on platform features, analytics, monetization capabilities, and recommended workflows.
• Identify patterns in customer questions and support issues, proactively recommending improvements to the product, documentation, and onboarding experience.
• Act as the voice of the customer internally, ensuring feedback informs product and operational decisions.

Requirements

• 2–5 years of experience in customer onboarding, support, implementation, operations, account management, or a similar role at a media, SaaS, or creator-focused platform.
• Experience managing customer onboarding, implementation, or migration projects with multiple stakeholders and deadlines.
• Strong understanding of podcast publishing workflows, including RSS feeds, hosting, distribution, analytics, and platforms like Megaphone, Art19, Libsyn, or Simplecast.
• Excellent project-management and organizational skills, with the ability to manage multiple migrations and customer conversations simultaneously.
• Strong written communication skills and experience translating technical processes into clear, customer-friendly documentation.
• Comfort troubleshooting technical issues and collaborating with Product and Engineering teams.
• Basic understanding of analytics platforms, reporting, and performance metrics.
• Highly detail-oriented, responsive, and accountable.
• Ability to communicate confidently and professionally with creators, executives, production teams, and technical stakeholders.
• Ability to work effectively in a fast-paced environment where processes and products are still evolving.

Nice to Have

• Experience working directly with enterprise podcast creators, publisher networks, or digital media companies.
• Experience migrating shows or content libraries between podcast hosting platforms.
• Familiarity with video publishing workflows, including YouTube and social platforms.
• Familiarity with podcast ad technology and monetization, including dynamic ad insertion, programmatic advertising, and ad-marker configuration.
• Experience developing help centers, FAQs, onboarding materials, or customer education programs.
• Experience with support and documentation tools such as Zendesk, Intercom, Help Scout, Notion, or Confluence.

What Success Looks Like

• Enterprise creators and publishers transition onto the platform smoothly, accurately, and on schedule.
• Customers receive clear communication and understand requirements at every stage of onboarding and migration.
• Migration risks and technical issues are identified early and resolved efficiently.
• Customers feel confident using the platform following launch.
• FAQs, help-center content, and onboarding materials are comprehensive, current, and easy to understand.
• Common support questions are reduced through stronger documentation and proactive customer education.
• Customer feedback meaningfully improves the platform, onboarding process, and overall user experience.

Pay

The pay rate/range for this role is $25.75–34.62 per hour, with the final offer dependent on education, skills, experience, and location.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off.
• Additional benefits in accordance with applicable plan documents.
• Benefits for Union-represented employees will follow the applicable collective bargaining agreement.