Creative Operations Program Manager
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting includes: - Intro about Coursera+Udemy (company description) – could be "About the company" but not in list of allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can also maybe use "About the role" for the role description. "Responsibilities" for what you'll be doing. "Qualifications" for qualifications. "Skills" for about your skills. "Pay" for compensation. "Benefits" maybe not present (they mention benefits but not detailed). "Schedule" not present. We should not create sections with filler. So we can include: About the role (maybe combine company intro and role description?), Responsibilities (What You'll Be Doing), Qualifications (Qualifications + Preferred Qualifications?), Skills (About Your Skills), Pay (Compensation). Benefits: they mention "comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks". That's substantive enough for Benefits section. So we can include Benefits. Schedule: not present, so omit. We must not repeat job title as heading. No job title given explicitly? The posting didn't show a title; but we must not repeat it anyway. We need to preserve all substantive information. So we need to include the company description, why join us, shape what comes next, etc. Those are substantive but not fitting into allowed headings. Perhaps we can put them under About the role? Or we could create a section like "About the company" but not allowed. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate. Could we also add other headings? Probably safer to stick to those. So we need to map content to those headings.
We have:
- About the role: could include "About This Role" description plus maybe company overview? The "About This Role" section is present. So we can put that under About the role.
- Responsibilities: "What You’ll Be Doing" list.
- Qualifications: "Qualifications" (required) plus maybe "Preferred Qualifications". Could combine both under Qualifications.
- Skills: "About Your Skills" list.
- Benefits: mention of benefits in Compensation section: "Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks". So we can put that under Benefits.
- Pay: compensation details with zones and ranges.
We also have introductory paragraphs about Coursera+Udemy, why join us, shape what comes next. Those are substantive but not fitting. Perhaps we can include them under About the role as a preamble? Or we could create a separate section like "About the company" but not allowed. The instruction says "include a section ONLY when the posting has real, specific content for it". It doesn't forbid adding other headings beyond the examples, but the examples are given. To be safe, we could treat the introductory content as part of "About the role". That seems plausible: the role description includes company context.
Thus we will output:
About the role
About the role
... (company description, why join us, shape what comes next, plus About This Role paragraph)
ThenResponsibilities
- ... each bullet from What You’ll Be Doing
Qualifications
... required qualifications paragraph(s) plus maybe preferred qualifications as a separate
or list? Could be
for prose and
- for list? The qualifications are prose bullet-like but not list. We'll keep as
. Then
Skills
... About Your Skills paragraph (maybe as
with sentences). Could also be
- but it's prose.
Then
Benefits
... benefits description. Then
Pay
... compensation details. We must not include schedule. We must remove boilerplate: Posting Date, Application Window, privacy notice, fraud warning, EEO statement. Also remove duplicated lines. We need to preserve all substantive information: ensure we keep the company description, why join us, shape what comes next, about this role, responsibilities list, qualifications, preferred qualifications, skills, benefits, pay. Let's extract content. From posting: Intro: "About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog. Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape What Comes Next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below." Then "About This Role The Marketing Strategy and Operations team at Coursera partners with all areas of the marketing organization and the enterprise sales team to drive revenue, design and execute marketing strategies, and lead internal processes to enhance productivity, leverage, and efficiency. As the Creative Operations Program Manager, you will be the primary architect of the systems and processes that power Coursera’s creative output. You will manage the complex interplay of creative demand from marketing and product stakeholders, the execution capacity of our internal creative teams, and the strategic support of our external agency partners. Your goal is to establish a best-in-class operational model that ensures high-quality, distinctive creative work is delivered on budget and on time through effective cross-functional governance and resource optimization." Then "About Your Skills Collaboration — You build trust across marketing, product, and creative teams, and know how to align competing priorities into a single shared roadmap. You'll be the connective tissue between stakeholders and the creative teams delivering their work.Systems Thinking — You see workflows end-to-end, not just in pieces. You'll design and refine the processes — from intake to final delivery — that keep creative work moving smoothly across internal teams and external agency partners.Resourcefulness — You know how to make the most of limited capacity, balancing internal bandwidth against agency support to keep projects on track without sacrificing quality or blowing the budget.Data-Driven Communication — You translate operational detail and performance metrics into clear, compelling updates — whether you're briefing a creative team or reporting up to senior leadership." Then "What You’ll Be Doing Workflow Architecture: Design, implement, and audit end-to-end creative workflows—from unified intake and brief grooming to final delivery—ensuring streamlined handoffs between marketing, product, and creative teams.Program/Project Leadership: Lead complex, cross-functional creative initiatives from intake through delivery, driving timelines, dependency management, stakeholder alignment, risk mitigation, and launch readiness across marketing, product, and external partners.Change Management: Drive adoption of new workflows, tools, and operating models through documentation, training, and stakeholder enablement.Resource & Agency Management: Lead quarterly and weekly resource planning, balancing internal team bandwidth with a varied roster of external agencies to ensure optimal workload distribution and cost efficiency. Proactively identify capacity constraints and recommend prioritization, staffing, or agency engagement strategies to mitigate delivery risks and maintain execution quality.Stakeholder Governance: Orchestrate cross-functional interlocks and steering meetings to align marketing/product objectives with creative capabilities, effectively communicating project tradeoffs and resource availability.MarTech Optimization: Serve as the functional lead for the creative technology stack (e.g., Asana, DAM systems), integrating operational efficiencies into the ticketing and asset management processes.Performance Tracking: Establish KPI frameworks and dashboards to track creative throughput, quality, and business impact, providing regular strategic updates to senior management.Vendor Relations: Manage external agency contracts, renewals, and onboarding in partnership with Procurement and Legal, ensuring all partners adhere to Coursera’s brand and quality standards." Then "Qualifications 5+ years of experience as a Creative Producer, Program Manager, or Project Manager working directly with high-volume creative teams.Demonstrated experience managing resource planning, budget mitigation, and external agency relationships within a marketing or product organization.Expert-level proficiency in project management tools (e.g., Asana, Jira, or Airtable) and experience building automated workflows within these systems.Proven history of leading cross-functional collaboration and developing clear project roadmaps for complex, omni-channel campaigns.Objective history of establishing operational efficiencies that reduced time-to-market or production costs." Then "Preferred Qualifications Advanced program management skills with a track record of managing competing deliverables for both B2C and B2B SaaS environments.Background in Agile methodologies or experience serving as a Scrum Master for creative sprints.Strong analytical skills to assess operational bottlenecks and develop data-driven solutions.Exceptional communication skills with the ability to influence senior leadership and translate technical requirements into creative briefs.Familiarity with Digital Asset Management (DAM) implementation and creative production software." Then "Compensation At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are. This role is only available for hire in Zone 3 and Zone 4. US Zone 3: $114,000-$143,000 US Zone 4: $106,000-$133,000 US Pay Zones US-Z1: Bay Area (within 75 miles)US-Z2: NYC and Seattle Metro (within 75 miles)US-Z3