Creative Account Senior Associate

About the Company

PMG is a global independent marketing services and technology company named Ad Age Best Places to Work for 11 years in a row and Fast Company Best Workplaces for Innovators since 2022. We inspire people and brands that anything is possible, leveraging business strategy, creative, media, insights, and our proprietary operating system, Alli, to deliver cutting-edge digital solutions and innovative media strategies. Our team of over 900 employees globally works with ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods across 85+ countries.

About the Role

As a Creative Account Senior Associate at PMG, you’ll be part of a collaborative team of creatives, strategists, producers, and account partners working together to bring impactful creative work to life. You’ll partner closely with creative leads and cross-functional project teams to guide work from kickoff through delivery, ensuring alignment and support. You’ll also build strong day-to-day relationships with client marketing and brand partners, serving as a trusted connection between their business needs and PMG’s creative expertise.

Responsibilities

• Build trusted day-to-day client relationships through clear, proactive communication, consistent follow-through, and a strong understanding of client goals and priorities.
• Partner with creative, strategy, production, and account teams to deliver high-quality creative work that supports client objectives, stays on brand, and meets established timelines.
• Develop and manage project timelines from kickoff through delivery, coordinating inputs, dependencies, feedback, and approvals across internal teams and client stakeholders.
• Serve as a key point of connection between clients and internal teams, translating requests and feedback into clear, actionable next steps.
• Keep teams aligned by organizing meetings, developing agendas, documenting decisions, and tracking action items through completion.
• Proactively identify project risks, including shifting timelines, unclear feedback, scope considerations, or missing inputs, and partner with the team to resolve issues before they impact delivery.
• Build an understanding of client business priorities and performance, using those insights to help teams identify opportunities for creative work to drive stronger outcomes.
• Stay current on developments in creative, media, technology, and consumer behavior, bringing relevant trends and observations into briefs, conversations, and project planning.
• Support new business and organic growth opportunities as needed, gaining exposure to project scoping, staffing, proposal development, and planning.
• Contribute to strong account operations by identifying opportunities to improve workflows, communication, documentation, and collaboration across teams.
• Use AI-enabled and other modern tools thoughtfully to streamline workflows, strengthen organization, and help teams make faster, better-informed decisions.

Requirements

• 3+ years of experience in creative account management, client services, project management, production coordination, or a related discipline, with a bachelor’s degree or equivalent work experience.
• Experience supporting client relationships and managing day-to-day communication with professionalism, clarity, and a customer-focused mindset.
• Strong project management and organizational skills, with the ability to manage multiple workstreams, priorities, timelines, and details while maintaining consistent follow-through.
• Experience partnering across creative, strategy, production, or other cross-functional teams to move projects from initial brief through final delivery.
• The ability to translate client needs, feedback, and business priorities into clear next steps for internal teams.
• Sound judgment and adaptability in fast-moving environments, with the ability to identify risks, navigate changing priorities, and help projects stay on track.
• A developing understanding of how creative strategy and execution contribute to marketing effectiveness and broader business outcomes.
• Strong written and verbal communication skills, with careful attention to detail across client communications, project documentation, timelines, and deliverables.
• Curiosity about how client engagements are scoped, staffed, and planned, and an interest in continuing to grow your understanding of the broader account management discipline.
• Comfort adopting modern technologies and AI-enabled tools to improve efficiency, organization, collaboration, and decision-making while applying thoughtful human judgment.
• A commitment to curiosity and adaptability as a Continual Learner, staying at the forefront of industry innovation while prioritizing client success with a Customer-Focused mindset.
• A dedication to being People-Focused, fostering collaboration, innovation, and professional growth by Leading by Example and building strong relationships that help others succeed.

Benefits

• Professional Development: Access to learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Paid time off and holiday allowances.
• Parental Leave: Paid parental leave to support your family during important life events.
• Retirement & Pension Plans: Competitive retirement or pension programs, including contribution matching.
• Fertility and Family Support: Fertility benefits for all team members and their spouses.
• Healthcare: Coverage and support for everyday medical expenses and routine care, tailored by geography.
• Pet Insurance: Protect your pet's health and your finances.
• Lifestyle Spending Accounts: 100% company-funded accounts to promote healthy habits and well-being.
• Commuter Benefits: Support for travel and commuting needs, where available.
• Annual Bonus: All employees are eligible for an annual bonus.
• Volunteering Opportunities: 8 give-back hours to volunteer in your local communities.
• AI Enterprise License: Access to AI Enterprise accounts and weekly AI training sessions.

Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.

What Sets Us Apart

Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way. In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.