CRC Operations Lead (31535)

About the role

The CRC/Operations Lead is a senior team member responsible for conducting clinical trials while also serving as a go-to resource for operational questions, training, and workflow support. In addition to managing their own study protocols, this individual provides guidance to staff on all site study protocols, site policies, and documentation practices. The distribution of work will be CRC/coordinating trials 75% and research operations lead duties 25%.

Responsibilities

• Manage assigned clinical trials end-to-end, including participant visits, data collection, source documentation, and sponsor relations.
• Able to manage multiple studies with varying indications.
• Leads complex trials, ensuring compliance with protocol and regulatory requirements.
• Develops effective strategies for promoting/recruiting research participants and retaining participants in long-term clinical trials.
• Demonstrates understanding of Urology America and key stakeholders to ensure continuity of patient care.
• Works to build the research department in scope, size, reputation, and professionalism.
• Serves as a study resource for CRCs and support personnel.
• Provides day-to-day operational support, helping staff interpret study protocols, procedures, and SOPs.
• Maintains certifications in, and continually updates knowledge of, FDA, GCP, ICH, federal and state regulations, etc.
• Attends all site SIVs and other sponsor meetings to ensure smooth study start-up and expedited enrollment.
• Supports study feasibility activities alongside Investigators and site managers.
• Trains and mentors new and existing CRCs, including shadowing, skills checks, and protocol-specific training.
• Ensures good Investigator relations and manages trainings, schedules, and other communications/processes needed for Investigator support.
• Assists in creating and updating training materials and onboarding workflows.
• Supports the Clinical Research Manager with administrative oversight, such as reviewing timecards, study/office supply needs, or visit scheduling concerns.
• Attends site selection visits and supports business development of the site.
• Participates in site audits or monitoring visits, helping staff with compliance preparation.
• Helps CRCs with reviewing monitoring visit follow-up letters to ensure the action items are completed in a timely manner.
• Provides oversight on binder management.
• Acts as a liaison between individual market operations and leadership, elevating staffing, policy, or workflow concerns as needed.
• Ensures study conduct is compliant with GCP, IRB, SOPs, and ALCOA-C documentation standards.
• Acts as the point person to the local market clinic and leadership teams.
• Works with the EMR and data management systems to complete EDC, eCRFs, find patients, and maintain records.
• Supports vendor management and vendor set-up.
• Ensures CTMS compliance and completion.
• Partners with finance to ensure local site CTMS completion and proper invoicing.

Requirements

Knowledge

• Knowledge of health care field; medical practice clinical and administrative systems, departments, and practices, including clinical financial policies and reimbursement payment requirements.
• Understanding of medical terminology.

Skills

• Ability to use multi-line phone systems and basic computer systems.
• Interpersonal communication with internal staff and external customers.
• Skill in evaluating and implementing study protocols and budgets.
• Skill in reading medical chart terminology.
• Time Management.

Abilities

• Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through electronic mail.
• Elicit appropriate information for patients to clinic staff.
• Ability to read and understand information and ideas presented in writing.
• Ability to apply general rules to specific problems to produce answers that make sense – deductive reasoning.

Physical Demands and Work Environment

Physical demands: Involves sitting approximately 90 percent of the day, walking or standing for the remainder. Work may require stooping and bending to access files, supplies, mobility to complete errands, and lifting up to 20 pounds.

Work environment: Primarily office setting. Noise level in the work environment is usually moderate. Clean, well-lighted office environment.

Qualifications

• 5+ years of experience as a Clinical Research Coordinator.
• 2+ years of supervisor or team lead experience preferred.
• Proven knowledge of GCP, FDA regulations, and site-level clinical research operations.
• Strong leadership, mentorship, and interpersonal communication skills.
• Experience training or mentoring others preferred.
• Detail-oriented and able to manage multiple responsibilities with minimal supervision.
• Urology therapeutic area experience preferred.