CRC- Community Relations Coordinator (24350)

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About the role

The Community Relations Coordinator builds the community’s census by serving as the primary coordinator for referrals, tours, and admissions. This role ensures all information is obtained, documented, and communicated to the appropriate staff, and is responsible for timely conversions of inquiries to admissions.

Qualifications

• Preferably one year of experience in a long-term care setting with demonstrated evidence of census development
• Excellent verbal and written communication skills; public speaking skills may be necessary
• Ability to read, write, and speak English

Responsibilities

• Obtain family commitment to tour the community on viable referrals
• Conduct professional tours utilizing clinical and financial personnel with the objective of gaining admission
• Oversee the admission process, including signing and explaining admission policies and procedures to residents and family
• Ensure all paperwork is complete upon admission
• Coordinate admission approval for all referrals
• Ensure the budgeted census mix is met or exceeded
• Attend daily department manager meetings to update on referrals, admissions, and follow up on outstanding issues
• Develop and execute a ninety-day marketing plan to achieve occupancy and quality mix targets
• Identify barriers to the admissions process and communicate them to the Executive Director and Director of Business Development
• Conduct sales calls to designated targeted referral sources, including physicians, hospitals, social workers, and community organizations
• Document all necessary information on inquiries using the inquiry follow-up log
• Serve on various committees as requested by the Executive Director
• Review and comply with Cantex Continuing Care Networks Clinical Policies and Procedures for Abuse Prevention
• Attend weekly in-services and comply with Resident Care Management Systems
• Ensure patient/resident safety
• Perform other duties and/or tasks as assigned

Benefits

• 401K with company match
• CEU reimbursement
• Paid vacation, sick leave, and holidays
• Medical, dental, and supplemental insurance plans

We offer a highly competitive compensation package.