Community Relations Coordinator (CRC) (24726)

HP Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people. Please visit cantexcc.com for more information on this location.

About the role

The Community Relations Coordinator is the primary coordinator for referrals, tours, and admissions, responsible for building the community’s census. This role ensures all information is obtained, documented, and communicated to the appropriate staff, and drives timely conversions of inquiries to admissions.

Responsibilities

• Obtain family commitment to tour the community on viable referrals.
• Conduct professional tours utilizing clinical and financial personnel with the objective of gaining admission.
• Conduct the admission process, signing and explaining admission policies and procedures to residents and families.
• Ensure all paperwork is complete upon admission.
• Coordinate admission approval for all referrals.
• Ensure that the budgeted census mix is met or exceeded.
• Attend daily department manager meetings to update on referrals, admissions, and follow up on outstanding issues.
• Develop and execute a ninety‑day marketing plan to achieve occupancy and quality‑mix targets.
• Identify barriers to the admissions process and communicate them to the Executive Director and Director of Business Development.
• Conduct sales calls to targeted referral sources, including physicians, hospitals, social workers, and community organizations.
• Document all necessary information on inquiries using the inquiry follow‑up log.
• Serve on various committees as requested by the Executive Director.
• Review Cantex Continuing Care Networks Clinical Policies and Procedures for Abuse Prevention and enforce them.
• Attend weekly in‑services, understand, and comply with Resident Care Management Systems.
• Assure patient/resident safety.
• Perform other duties and/or tasks as assigned.

Qualifications

• Preferably one year of experience in a long‑term care setting with demonstrated evidence of census development.
• Excellent verbal and written communication skills; public speaking skills may be necessary.
• Ability to read, write, and speak English.

Benefits

• 401(k) with match
• Continuing Education Unit (CEU) reimbursement
• Vacation, sick leave, and holidays
• Medical, dental, and supplemental insurance plans
• Highly competitive compensation package