CRANE AFTERMARKET SALES SPECIALIST

Position Responsibilities

• Develop and maintain strong relationships with existing and prospective customers through regular in-person visits, phone calls, and electronic communication.
• Generate new business opportunities while maintaining and expanding existing customer accounts.
• Develop and expand recurring revenue through preventive maintenance agreements, inspection contracts, and long-term service partnerships.
• Review crane inspection reports promptly and proactively contact customers to quote and close recommended repairs and corrective actions.
• Prepare accurate and timely quotations for repairs, inspections, parts, maintenance agreements, and other aftermarket services.
• Follow up on all quotations to maximize sales opportunities and improve quote conversion.
• Collaborate with Service Managers, Technicians, Parts personnel, and Operations to ensure customer expectations are met and projects are completed successfully.
• Promote additional company products and services, including rigging, engineered lifting solutions, dock and door equipment, fall protection, and other industrial service offerings when appropriate.
• Develop and execute an annual territory growth plan focused on increasing market share, customer retention, and revenue growth.
• Maintain regular customer contact through planned sales calls and site visits to identify opportunities, strengthen relationships, and provide proactive service solutions.
• Maintain accurate customer records, opportunities, call activity, quotations, and sales forecasts within the company's CRM system.
• All customer interactions are expected to be documented in a timely manner.
• Resolve customer concerns promptly and professionally while maintaining a high level of customer satisfaction.
• Coordinate with internal departments to ensure accurate scheduling, communication, and project execution.
• Represent the company professionally at customer facilities, industry events, and networking opportunities.
• Demonstrate and promote safe work practices while representing the company at customer facilities and comply with all company and customer safety requirements.
• Maintain a commitment to continuous learning by participating in product, application, safety, and competitive training.
• Perform other duties as assigned.
• Maintain an active sales pipeline and achieve established sales and profitability goals.
• Utilize CRM software to document customer interactions, opportunities, forecasts, and sales activities.
• Cook up project schedules with service, engineering, and operations teams.
• Monitor customer satisfaction and resolve issues promptly.
• Stay current on industry standards, OSHA regulations, and crane safety requirements.
• Participate in trade shows, customer events, and networking opportunities as needed.
• Perform other duties as assigned.

Essential Skills and Experience

• Ace in a relevant field such as business, sales, engineering, industrial technology, or a related field.
• At least three years of sales experience, preferably in industrial equipment, overhead cranes, hoists, material handling, lifting equipment or related industries.
• Strong mechanical aptitude and ability to understand industrial equipment and maintenance services.
• Excellent communication, presentation, negotiation, and customer service skills.
• Proficiency with Microsoft Office and CRM software.
• Ability to interpret technical drawings, service reports, and equipment specifications.
• Comfortable working at certain heights and having no fear of heights.
• Comfortable using a scissor lift, sometimes as high as 30+ feet high or ladders to take measurements for quotes and verify installation.
• Valid driver’s license with good driving record.

Physical Demands

• Frequent standing, walking, talking, listening, and using feet to operate machinery.
• Frequent use of hands to finger, handle, or feel objects, tools, or controls, including computer, presentation equipment, and other office equipment.
• Lifting and/or moving up to 50 pounds.
• Occasional climbing, balancing, stooping, kneeling, crouching, and/or crawling.

Work Environment

• The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments and may be exposed to unusual environments at customer sites.
• Must wear Personal Protective Equipment whenever appropriate.