CQI Training Specialist

About the role

The CQI Training Specialist is a hybrid training and continuous quality improvement role responsible for supporting high-quality, trauma-informed services across programs. Positioned within the Continuous Quality Improvement (CQI) department, this role integrates staff training, coaching, and facilitation with quality review activities to strengthen practice, ensure compliance, and improve outcomes for children, youth, and families served by One Hope United.

Responsibilities

• Design, develop, and implement training curricula for site staff, including onboarding, ongoing professional development, and compliance-based training.
• Facilitate in-person, virtual, and hybrid training using adult learning principles and trauma-informed approaches.
• Conduct case file record reviews, including both physical files and electronic records, to assess documentation quality, compliance, and alignment with best practices.
• Facilitate peer review processes to promote reflective practice, shared learning, and continuous improvement.
• Review and analyze incident reports to identify trends, training needs, risk areas, and opportunities for corrective action.
• Analyze outcome measures and performance data to evaluate program effectiveness and inform targeted training and quality improvement strategies.
• Carry out regular site observation visits of program sites to assess practice implementation, training effectiveness, and adherence to policies and standards.
• Assess training needs through data review, stakeholder input, quality assurance findings, performance outcomes, and site observations.
• Collaborate with CQI team members to align training content with continuous quality improvement initiatives, accreditation standards, and regulatory requirements.
• Maintain accurate training, review, and observation documentation required for audits, licensing, and accreditation.
• Evaluate training effectiveness using participant feedback, knowledge assessments, performance indicators, and observational findings; recommend improvements as needed.
• Support implementation of evidence-based and best-practice models through targeted training, coaching, and technical assistance.
• Develop and update training materials, manuals, job aids, and learning resources.
• Partner with program leaders to address identified performance gaps through customized training, peer review feedback, and problem-solving support.
• Stay current on child welfare, behavioral health, residential services, and trauma-informed care trends and integrate relevant updates into training content.
• Participate in CQI projects, workgroups, and agency initiatives as assigned.
• Uphold One Hope United’s mission, values, and commitment to equity, integrity, accountability, confidentiality, and continuous learning.
• Ensure CQI and peer review activities are conducted using a non-punitive, learning-focused approach that emphasizes systems improvement rather than disciplinary action, while clearly identifying when reviews are corrective or compliance-driven.
• Identify systemic trends and root causes from case file reviews, incident reports, outcome data, and observations, and collaborate with leadership to develop sustainable improvement strategies.
• Escalate review findings that indicate potential safety risks, regulatory noncompliance, or serious practice concerns to appropriate leadership, compliance, or human resources personnel in accordance with agency policy.
• Facilitate CQI and peer review processes in a manner that protects confidentiality, promotes psychological safety, and encourages honest reflection and shared accountability.
• Maintain strict confidentiality of client, staff, and organizational information in accordance with agency policy, ethical standards, and applicable laws and regulations.
• Demonstrate strong collaboration skills by working effectively with CQI staff, program leadership, trainers, and frontline staff to achieve shared goals.
• Apply critical thinking and problem-solving skills to identify training gaps, address barriers to implementation, and develop practical, solutions-oriented responses to emerging challenges.

Qualifications

• Education: Bachelor’s degree in Social Work, Education, Psychology, Human Services, Organizational Development, or a related field required. Master’s degree preferred.
• Experience: Minimum of 2–4 years of experience in training, staff development, quality improvement, or a related role. Experience in child welfare, residential services, behavioral health, or nonprofit human services strongly preferred.
• Other: Ability to travel locally or regionally as required. Valid driver’s license and acceptable driving record, and OHU required levels of coverage of auto insurance. Successful completion of required background checks and clearances.

Required Skills

• Strong commitment to confidentiality, ethical practice, and professional discretion when handling sensitive client, staff, and organizational information.
• Systems thinking and ability to apply CQI principles to complex program environments.
• Commitment to maintaining confidentiality and exercising sound judgment when handling sensitive information.
• Strong facilitation and presentation skills for diverse audiences.
• Knowledge of adult learning theory and instructional design principles.
• Excellent written and verbal communication skills.
• Ability to analyze data and quality findings to inform training strategies and support effective problem-solving and continuous improvement.
• Strong organizational skills with attention to detail and documentation.
• Proficiency with learning management systems (LMS), virtual training platforms, and Microsoft Office or similar tools.
• Ability to work collaboratively across departments and disciplines, fostering trust, transparency, and shared accountability.
• Commitment to trauma-informed, culturally responsive, and equity-centered practices.