CPC Processor I Customer Support I - Remote (Tennessee)

About the role

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service, including 100% accurate and timely answering of release of information related telephone calls and inquiries.
• Review, research, resolve and respond to inquiries received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc., immediately.
• Perform work in accordance with the training and direction provided and adhere to facility specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (must be from an accredited institute recognized by the State Department of Education).
• Friendly, professional manner of communication and good customer service skills.