Coworking Manager, Studio

Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meeting rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer’s 40 years of expertise. Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.

Responsibilities

• Team Management
  • Oversee junior staff (ambassadors and hospitality assistants) in daily community operations
  • Train newly hired ambassadors and hospitality assistants
  • Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)
• Sales & Business Development
  • Assist with tours and selling space in order to meet and maintain building target occupancy
  • Includes touring, pitching, negotiating, and contract execution
  • Assist with lead generation through outbound sales in collaboration with Studio Sales team
  • Support renewal negotiations
  • Lead sales for external bookings of conference room and event space
  • Manage leasing platforms (Peerspace, Truss, etc.)
  • Lead marketing ideation and execution with internal teams
  • Manage external marketing platforms (i.e., Google, Yelp)
  • Find ways to maximize revenue through ancillary fees
• Operations
  • Manage entire new member onboarding & move-in/out process (from lease to day 1 to term)
  • Ensure education and enforcement of Studio’s policies and procedures for all members
  • Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality
  • Lead repairs, maintenance, or updates required in the space
  • Support space operations including daily walkthroughs and inventory management
• Hospitality
  • Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
  • Provide proactive, warm service that goes above and beyond to keep members happy
  • Meet regularly with senior member stakeholders to discuss objectives and gather feedback
  • Analyze member survey results and develop strategic recommendations and action plan
  • Solve member-related issues and conduct feedback analyses to address opportunity areas
  • Oversee resolution of member complaints in a timely manner
• Events
  • Oversee event strategy (i.e., calendar for the month, events with purpose, good mix of themes)
  • Oversee event budget to ensure it is maximized by cutting costs without sacrificing quality
  • Increase local and strategic partnerships in order to decrease event spend
  • Oversee event ideation, planning & execution
  • Develop innovative ways to surprise and delight members to create a unique experience
• Finance
  • Assist with building budget by reviewing monthly expenditures and determining cost-saving opportunities while still maintaining standards
  • Assist with member billing by managing members' fees and payment process
  • Review accounts payable invoices and identify trends and ways to reduce costs
  • Manage invoice input into system and payment

Requirements

• College graduate with four-year degree
• 3-5 years of experience in coworking, hospitality, sales, or operations
• Sales and business operations experience required
• Financial literacy and experience managing a team preferred
• Due to the nature of the role, this position requires onsite presence

Skills

• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills; excited to wear many hats and handle several projects at once
• Passion for working with people, creating amazing experiences, and leading with hospitality
• Takes initiative and is a proactive contributor always focused on continuous improvement
• Attention to the small details, ensuring quality and standards are never compromised
• Eager to be a part of a fast-paced and dynamic work environment
• Community-focused mindset with a drive to surpass expectations
• Pioneering spirit that thinks out of the box to foster creativity and innovation, unafraid to take risks
• Actively seeks feedback to improve performance, team, and community
• Willing to roll up sleeves and help with any task, no matter the size
• Puts customers and team first, making decisions with integrity and honesty
• Strives to make members happy in every interaction
• Builds relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

Pay

The base compensation range for this role is $65,000 to $75,000. This role is also eligible for a discretionary annual bonus.

Benefits

• Comprehensive medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plan with matching contributions
• Wellness benefits
• All other benefits afforded to full-time Tishman Speyer employees