Studio Manager

Responsibilities

• Creating a unique client experience and providing ongoing coaching to service providers
• Managing all aspects of the business including client service, human resource management, local marketing/PR, inventory, and fiscal accountability
• Developing the team through morning huddles, weekly 1:1s, goal tracking, and fostering a learning environment
• Promoting a caring culture and welcoming atmosphere
• Championing the careers of Cerologists® and driving business growth with an entrepreneurial spirit
• Working closely with owners to oversee HR, public relations/marketing, customer service/relationship management, and fiscal accountability
• Serving as the first point of contact 24 hours/day, 7 days/week
• Client acquisition, experience, and retention
• Inventory management
• Local marketing, community engagement, studio social media, and public relations
• Staff recruitment, hiring, management, development, and retention
• Studio upkeep: managing cleaning checklist per Board of Cosmetology for treatment rooms and front lobby; identifying and reporting broken or unsafe equipment
• Profit and loss (P&L) management
• Executing system-wide promotions and managing Club Orange Loyalty program growth and retention
• Ensuring the business operates at maximum efficiency, meets client experience goals, provides staff training and development, and remains profitable
• Overseeing compliance with state laws, verifying that all employees have appropriate licenses and