Courtesy Officer – High Rise Commercial Building (Brickell)

Position Responsibilities

• Greet and welcome tenants, guests, visitors, and vendors in a professional and courteous manner.
• Provide exceptional customer service and assistance to building occupants.
• Monitor lobby and common areas to ensure a safe and secure environment.
• Assist the Property Management Office with daily operations and administrative support as needed.
• Verify visitor access and maintain visitor logs.
• Respond to tenant inquiries and provide information or directions when necessary.
• Cookordinate with building staff, contractors, and vendors.
• Observe and report any unusual activity, maintenance concerns, or security-related incidents.
• Maintain a professional appearance and demeanor at all times.
• Represent the building and SMI with the highest level of professionalism and integrity.

Qualifications

• Previous Security Concierge, Front Desk, Hospitality, or Customer Service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and strong customer service mindset.
• Able to multitask and work independently.
• Strong attention to detail and problem-solving skills.
• Experience working in commercial office buildings, luxury residential properties, hotels, or hospitality environments is a plus.
• Valid Florida Security D License preferred.