Court Service Center - Central West Circuit Manager

Position Summary

Working within the Court Services and Law Libraries Department of the Office of Court Management, the Court Service Center Circuit Manager supports the functions of Trial Court-operated Virtual Court Service Center and Court Service Centers located in Greenfield, Springfield, and Worcester.

The Court Service Centers provide accurate information and court assistance for self-represented litigants to achieve better access to the Massachusetts justice system. The Court Service Centers serve an integral role in the Trial Court's efforts to improve access to justice for self-represented populations that may include civil protection order cases, as well as custody matters, child support, housing evictions or small claims matters.

Essential Functions and Responsibilities

• Oversight and management of the daily operations of a Court Service Center including: Supporting existing Court Service Center Managers with coverage in Trial Court’s Regions I and II, including the creation of off-site CSC operations in other court locations and communities;
• Answers questions, reviews documents, and directs self-represented litigants and members of the public to the proper court office for additional assistance as appropriate;
• Collaborates with local legal service providers and other social services for litigants seeking assistance at the Court Service Center who are put in contact with the proper resources external to the court by the Manager and staff, achieving the goal of improving the lives of the public being served;
• Participates in regular meetings with the staff of the Court Service Center, as well as court officials from local area court divisions representing all Trial Court Departments in an effort to improve coordination and effectiveness;
• Supporting existing Virtual Court Service Center Manager with coverage via video conferencing software;
• Assists self-represented litigants to gain access to Trial Court services by providing legal and procedural information;
• Provides information and explanations about a variety of court processes, court rules, official documents, and forms;
• Reviews completed court forms and papers being submitted to court divisions for adherence to court rules and protocols;
• Provides information and instructions on how to proceed with a small claim or other civil proceedings in Housing or Probate and Family Court;
• Contributes to the development of service-related, user-friendly informational materials and online content to supplement the court-assisted support provided at the Court Service Center;
• Evaluates, initiates, and develops data-driven best practices to improve efficiencies and meet metric-related benchmarks and goals;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
• Serves as a liaison with academic, legal aid, social services, and community organizations to increase Court Service Center resources for court users;
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