Court Pod Navigator - Superior Court (0726)

Nature of Work

Under general supervision, performs work of moderate routine difficulty in community navigation of the pods. Assists community members with resources related to setting up and attending remote court hearings, and performs related work as assigned.

Typical Duties

• Serves as the primary point of contact for individuals utilizing remote court pods within an assigned region
• Facilitates connections and referrals to support the court pod user in accessing services within the defined scope of program delivery
• Acts as a liaison between remote court pod users and the Courts to enhance service quality, accessibility, and cultural responsiveness
• Afford assistance to court pod users on how to use the pod for a hearing
• Ensures the court pod is connected to internet and ready for use
• Maintains pod usage, hardware and equipment needs, and reports technical or operational issues to the appropriate vendor or supervisor
• Distributes informational and educational materials to increase awareness of available services among vulnerable or underserved populations
• Adheres to all rules and protocols governing user interactions, confidentiality, and collaboration with internal and external partners
• Performs other related duties as assigned

Essential Functions

• Sitting
• Standing
• Walking
• Working with and around others
• Working alone on projects
• Intermittent interruptions
• Repetitive motion using keyboard
• Vision acuity (near/far) to use keyboard and monitor
• Color vision to work with color computer monitors
• Hearing and speech for ordinary conversation
• Finger dexterity to use keyboard

Minimum Qualifications

• Two years’ experience in a directly related role serving a community-based or vulnerable populations
• OR, any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position

Additional Requirements

• Must obtain an Arizona driver's license by date of hire and maintain it throughout employment
• Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report
• Fingerprint clearance may be required

Knowledge, Skills And Abilities

• Working knowledge of: The challenges faced by people utilizing the justice system; Programs and services provided by governmental and non-governmental organizations that work to improve the well-being of the community; Helping others improve their access to services
• Standard software applications and video conferencing platforms; Business English, spelling and arithmetic, punctuation and grammar; Office practices and procedures
• Skills in: Interpersonal skills, community building, and conflict mediation; Social skills demonstrating empathy and support; Utilizing Microsoft Office applications and web-based technologies
• Interact and communicate effectively with individuals from different cultural and socioeconomic backgrounds
• Ability to: Successfully manage competing demands; Demonstrate professionalism and compassionate customer service; Work impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds; Work collaboratively within a team environment to accomplish common goals and objectives; Perform duties with demonstrated ability to work independently in rapidly changing environments; Work safely and support the culture of workplace safety; Establish and maintain effective working relationships with employees, other agencies and the public; Follow written and verbal instructions; Communicate effectively verbally and in writing

Employee Benefits

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• AZ State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/EcoPass bus pass
• Elective Coverage Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability