Court Navigator

Job Description

The Court Navigator will focus on providing court navigation services via a Peer Support/Community Health Worker model to ensure people who are justice-involved have support from someone who has been directly impacted themselves. The Navigator will help clients access a range of support services that might be beneficial and result in higher appearance rates, including court notifications, transportation, and child-care coordination necessary to support court appearance.

• Serve as first point of contact for courthouse visitors, establishing routine presence within the main lobby of the Buncombe County courthouse lobby.
• Provide immediate and direct assistance/customer service for courthouse visitors.
• Provide location of courtroom(s), offices, departments, etc. within the courthouse.
• Provide specific routes and/or steps to reach desired courthouse locations efficiently.
• Accompany individuals to desired locations (as needed).
• Seek to understand courthouse visitor request(s), responding clearly, professionally, and respectfully on a consistent basis.
• Based on needs and/or request(s), provide formal connection/introduction to the Buncombe County Justice Resource Center and/or other community resources that will support their needs and successive court appearance(s).
• Proactively assist courthouse visitors to register for an automated court reminder system.
• Collaborate with the Buncombe County Justice Resource Center, Law Enforcement, and/or other justice system partners to address immediate needs related to their overall health and safety.
• Coordinate with justice resource partners to create a pipeline of referrals from offices within the criminal justice system as well as from community health and human services providers.
• Submit performance measures to Buncombe County on a quarterly basis.

Essential Skills & Abilities

• Experience working with the court system, preferred.
• A high level of integrity and attention to confidentiality is a must.
• Strong organizational skills and attention to detail, required.
• Strong Microsoft Word, Outlook skills required
• Microsoft Excel, Powerpoint strongly preferred
• Clear, professional written and verbal communication skills.
• Bilingual in Spanish and English, a plus.

Benefits

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EEO

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