Court Operations Specialist

Unified Judicial System, State Court Administrator's Office · Statewide · $28.37/hour · Closes November 6, 2026

About the role

Develops and provides virtual and in-person training guidance, and user support to clerks of court, court services officers, and circuit court administrative staff in use of Case Management Systems' (CMS) functions applicable to their work. Gains expertise in circuits' procedures and systems' capabilities to ensure training is developed according to needs and systems' capacities, questions are answered correctly, and computer problems are identified and resolved effectively. Responds to user questions and support requests submitted through the Help Desk.

Responsibilities

• Developing, maintaining, and delivering training plans for case management system changes to keep clerks of court, court services officers, and circuit administrative staff up to date on operational procedures that affect their work
• Providing daily assistance to users on systems-related procedural issues to help them identify problems and create appropriate solutions
• Assisting Business Analysts and IT area staff team to support efficiency in court operations
• Performing other work as assigned

Requirements

• High school diploma or GED equivalent; bachelor's degree preferred
• Three years of work experience in a clerk of courts or court services office; or an equivalent combination of related education and experience
• Successful completion of a criminal background investigation required for employment

Knowledge, Skills and Abilities

Knowledge of

• Processes and daily operations in clerks of courts offices and court services offices in the UJS
• Rules and policies regarding judicial procedures
• Current computer environments employed by UJS
• Teaching

Skill in

• Customer service
• Public speaking

Ability to

• Work as a team member
• Follow and apply rules and instructions
• Prioritize work and adapt to changing priorities
• Learn new information quickly
• Communicate effectively with technical and non-technical users
• Distinguish between training, procedural, and technical issues
• Instruct others with confidence

Benefits

• 11–13 paid holidays per year
• Extensive sick and vacation leave
• Paid family leave
• Military training leave
• Health and flexible benefits
• Regular working hours
• Continuing education opportunities
• Retirement benefits

Pay

$28.37 per hour