Course & Customer Journey Manager

About the role

The Course & Customer Journey Manager is responsible for the build-out and maintenance of content for Detox Nation's entire educational ecosystem, including courses, masterclasses, memberships, coaching programs, retreats, and resource hubs. They design and optimize customer journeys to increase consumption and conversion, and they oversee the creation of educational content, journey emails, and the shop customer journey.

Responsibilities

• Product & Curriculum Ownership
• Curriculum Optimization & Founder Leverage
• Customer Journey Design & Conversion
• Journey Emails & Automations
• Shop & Affiliate Journeys
• Blog & Educational Content Oversight
• Content Engine & Release Scheduling
• Team Leadership & Cross-Functional Coordination
• Quality Control, Compliance & Brand Integrity
• AI-Powered Productivity
• Reporting & Communication

Requirements

• Must-Have
• Strong product/project management instincts
• Skilled with AI tools and disciplined about editing output for quality, voice, and accuracy
• Familiarity with LMS platforms, email/SMS automation, CRM/funnel tools, Shopify, and project tools
• Track record improving onboarding flows, consumption, or conversion
• Strong communication skills and ability to manage cross-functional and clinical inputs
• Strong editor with high standards for voice, accuracy, and polish

Skills

• Experience building or managing digital courses, educational content, or product content
• Experience writing educational, guidance-based, and conversion-oriented email sequences
• Experience building automations in email or customer-journey platforms
• Experience in health, wellness, or education-based businesses
• Experience managing blog or SEO-driven content
• Experience working in regulated or compliance-sensitive categories
• Experience repurposing existing assets into new product content to reduce founder/SME bottlenecks

Benefits

Not specified

Pay

$80,000 - $100,000 + Incentives

Schedule

Not specified