Course Builder

About the Role

Syracuse University is launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners in a dynamic, innovative, and data-driven environment. This role requires on-campus presence to foster real-time collaboration, mentorship, and spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours—evening and weekend coverage—as needed to deliver a best-in-class experience. We seek builders who thrive in high-energy, in-person environments where innovation happens face-to-face, with flexible scheduling that follows student needs rather than the clock.

Responsibilities

• Build new or update and refresh digital assets of online learning experiences for a variety of courses.
• Collaborate effectively with instructional designers, faculty, and cross-functional teams throughout the build process.
• Build quizzes and assessments from provided content.
• Upload all materials into the LMS for courses under the direction of the Instructional Designer.
• Demonstrate excellent writing and proofreading skills to ensure polished, error-free course content.
• Maintain strong attention to detail and consistency in course build and design across all assignments.
• Apply university design principles and accessibility strategies for online learning to ensure ADA compliance.
• Create technical documentation to support online courses and programs in collaboration with Instructional Designers.
• Work closely with Quality Assurance staff to ensure accuracy, currency, and accessibility of content within courses.
• Review blueprint and planning documents as designed by an instructional designer before the build begins.
• Foster an environment of diversity, equity, inclusion, and accessibility.
• Provide LMS (Blackboard) support for instructional designers.
• Resolve technical issues and other course delivery challenges as they arise.
• Manage and track course assets accordingly.
• Provide quality control through checklists completed during the build phase.
• Contribute to the overall quality assurance process.
• Assist with special curriculum projects identified by the instructional design teams.
• Other duties as assigned.

Requirements

• Bachelor’s Degree required or equivalent experience in a University setting.
• Understanding and knowledge of educational systems, Blackboard, and other enterprise systems preferred.
• Minimum of 2 years in educational content production.

Skills and Knowledge

• Familiarity with enterprise systems at Syracuse University.
• Experience using digital tools and cloud services.
• Knowledge of Learning Management Systems is required.
• An aptitude for learning new digital skills is strongly desired.
• Ability to solve problems within a team environment.
• Knowledge of content authoring tools is required.
• Familiarity with video hosting systems such as PlayPosit and Kaltura is a plus.
• Flexibility and responsiveness to the changing nature of requests during course development.
• Familiarity with the following platforms: Microsoft 365 Suite, Blackboard LMS, Articulate Rise, Kaltura, and WeVideo (formerly PlayPosit).

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University includes more than 200 majors, 100 minors, and 200 advanced degree programs across 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; and a student population from all 50 U.S. states and 123 countries.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State, approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions, from water skiing and snow skiing to hiking in the Adirondacks, touring historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.