Courier & Operations Support Specialist

GENERAL DESCRIPTION OF DUTIES

• Safely and efficiently transport interoffice mail, documents, supplies and branding materials between branches, headquarters, external mail services, vendors and other designated locations
• Collect and deliver daily postal mail to and from the USPS/FedEx/UPS
• Organize daily delivery routes to ensure timely service
• Ensure secure handling and confidentiality of all materials in transit, including sensitive or confidential documents
• Communicate effectively with internal departments to coordinate delivery schedules and respond to service requests, using Jira as a ticketing and fulfillment platform
• Perform basic inventory checks; place requests, distribute and restock office supplies and consumables across all locations, tracking inventory as needed
• Support marketing initiatives by transporting signage, promotional materials and other assets as needed
• Organize, sort, and distribute daily incoming mail
• Organize and prepare outgoing mail for delivery (mail machine, certified letters, FedEx/UPS overnight mail)
• Scan and process client deposits received by mail
• Process client service events that relate to printing and mailing documentation
• Update insufficient address information in the system core when there is returned mail
• Operate the company-provided vehicle in a safe, lawful, and courteous manner
• Maintain cleanliness and report maintenance needs of the assigned company vehicle
• Maintain accurate records of delivery activity and vehicle mileage as required
• Support other Facilities or Operations tasks as assigned
• Adept at scheduling to accommodate bank holidays, special projects and urgent delivery needs

DIGITAL LITERACY

• The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills.
• Information, data, and content
• Teaching, learning, and self-development
• Communication, collaboration, and participation
• Digital identity, safety, and security
• Technical proficiency with all bank products
• Awareness and interest in new technology
• Creation, innovation, and research

QUALIFICATIONS

• Valid driver’s license and clean driving record (required)
• High school diploma or equivalent
• Ability to lift and carry items up to 40 pounds
• Strong time management, reliability, and attention to detail
• Excellent communication and interpersonal skills
• Self-motivated and able to work independently with minimal supervision
• Familiarity with local roads and routes preferred
• Comfortable using technology platforms (e.g., Jira, mobile apps) for task tracking and communication

EDUCATION REQUIRED

• A high school education or GED

LEADERSHIP PHILOSOPHY

• Empower & Support: Prioritize employees' growth by providing resources, mentorship, and opportunities for success.
• Lead with Integrity: Foster a culture of trust, transparency, and ethical decision-making.
• Encourage Collaboration: Fostering an environment that leverages collaboration, innovation, and accountability to achieve strategic goals