COUNTY ADMINISTRATIVE SUPERVISOR

Location: Russellville, AR

Anticipated starting salary: $43,088.03

About the Role

The County Administrative Supervisor works under general supervision, performing administrative duties and analysis, and may function as a lead worker or working supervisor. This position is governed by state and federal laws and agency/institution policy.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS.

Responsibilities

• Supervise day-to-day administrative and clerical functions of a county office, including staff scheduling, facility coordination, document management, and supply procurement.
• Oversee county-based personnel, including administrative staff, front desk support, and clerical assistants.
• Ensure compliance with state agency policies, procedures, and documentation standards.
• Serve as the primary contact for local office facility issues, including maintenance requests, safety inspections, and security coordination.
• Act as liaison between the county office and state division or regional managers to relay operational updates, resource needs, and service challenges.
• Monitor customer service delivery, address public inquiries, and manage escalated issues or complaints.
• Support onboarding and ongoing training for county office staff.
• Maintain records, prepare operational reports, and assist with budgeting and procurement at the county level.

Requirements

• A high school diploma is required.
• Four years of clerical and administrative experience in the area of assignment (preferred).
• Must possess a valid Arkansas driver’s license.
• Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending.
• Ability to sit for extended periods of time including riding in a vehicle.
• Extensive computer work utilizing Microsoft Office Suite.
• Occasional overtime (this position is FLSA exempt, and overtime is not compensated).
• Ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Skills

• Skilled in managing workloads, delegating responsibilities, and fostering accountability.
• Clear, professional verbal and written communication with staff, community members, and agency leadership.
• Proficient in scheduling, filing systems, and administrative workflows.
• Strong customer service orientation and conflict resolution skills.

Pay

Salary range: $43,088 - $63,770

Pay grade: SGS04

Benefits

• Pension
• Maternity leave
• Paid state holidays
• Additional perks provided by the State of Arkansas