Counter Sales Representative

About the role

The Counter Sales Associate is responsible for selling items to the public, picking parts for customer orders, and packing them in a timely manner. This position requires high energy, teamwork, and sustained focus throughout the day, with effective customer handling both on the phone and at the counter.

Responsibilities

• Sell products and meet customer needs.
• Write up all orders promptly and accurately, ensuring details such as specifications, processing requirements, shipping, and handling are correct.
• Consider all relevant cost factors when developing quotes to ensure expected gross margins.
• Review in-stock and on-order inventory to determine material availability and anticipate potential excess or aged inventory issues.
• Act as a customer advocate in dealings with departments like Credit, Operations, Shipping, and Purchasing.
• Understand and monitor the gross margin performance expected from accounts.
• Review profit performance of accounts regularly and identify opportunities for improvement (e.g., pricing, product mix, processing set-ups, freight).
• Assist in handling customer complaints and ensure issues are resolved to the satisfaction of both the customer and the company.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED equivalent.
• Previous customer interaction experience, preferably within the steel industry.
• Highly developed customer service skills.
• Excellent communication and telephone sales skills.
• Effective time management, multitasking, and prioritization abilities.
• Proficiency in MS Excel, Word, and Outlook; Stelplan experience is a plus.
• Strong listening skills and ability to interpret customer needs.
• Basic computer skills.
• Ability to read a tape measure to 1/16”.
• Basic competency using fractions and/or decimals in mathematical calculations.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Regularly required to sit, use hands/fingers to handle or feel, and talk or hear.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.

Working Conditions

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock in operations or laboratory areas.
• Noise level is usually moderate but may occasionally be high due to an open office environment.