COUNTER SALES

White Cap offers a dynamic and diverse work environment where you’ll meet interesting people and explore a variety of career opportunities. As part of the White Cap family, you’ll contribute to Building Trust on Every Job through deep knowledge, capability, and dependability. White Cap is the leading North American distributor for professional contractors, supplying major construction projects such as stadiums, roads, bridges, highways, and residential housing.

About the role

A Counter Sales Associate at White Cap delivers exceptional customer service to walk-in, phone, and will-call customers. You’ll process orders, provide quotes, enter orders into the system, and communicate order details. Additional responsibilities include pulling orders, explaining product features and benefits, offering technical advice, troubleshooting customer issues, and identifying upsell opportunities through related products, add-ons, and promotions. Other duties may be assigned as needed.

Responsibilities

• Demonstrate exceptional customer service to walk-in, phone, and will-call customers.
• Process orders, quote prices, enter orders into the system, and provide order information.
• Pull orders as required.
• Communicate product features, benefits, and warranty policies.
• Provide technical advice, troubleshoot, and resolve customer problems.
• Upsell by identifying related products, add-on extensions, and informing customers of promotions.
• Perform other duties as assigned.

Qualifications

• Demonstrated success in providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency (preferred).

Benefits

• Comprehensive wellness and financial benefits, including medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement.
• Generous time off package, including paid maternity, parental leave, sick time, and vacation.

Work Type: On-Site