Counter Sales

About the role

The Counter Salesperson is responsible for providing sales assistance to walk-in and telephone customers, assisting with inventory management, and interacting with various departments within the company.

Responsibilities

• Aid the Inventory Operations Controller in maintaining appropriate inventory levels
• Assist outside crews with loading customer vehicles and preparing delivery loads, as needed
• Handle phone calls, emails, or other communications for unavailable coworkers, passing information to them when available
• Clock in on time and be ready to work
• Adhere to all company policies
• Assist other team members with their work when appropriate
• Communicate with the Receiver regarding cancelled orders or materials returned to suppliers
• Communicate professionally to yard crew via radio
• Participate in team meetings and discussions
• Notify customers when product arrives
• Confirm delivery times with customers after scheduled in current dispatching software
• Respond to voicemails and emails promptly with correct grammar, tone, and spelling
• Put clear delivery and contact information on orders
• Greet customers with a smile and communicate with them in a friendly manner
• Complete online training as necessary
• Complete basic ERP order entry; POs, backorders, and change orders
• Invoice customers for building materials
• Alert Purchasing of any stock issues or needs, special order products for customers, and process notes per company policy
• Know product locations in the store
• Regularly attend PK meetings
• Understand how to use selling tools (Simpson book, Parr Pocket Guide book, online websites, Parr U, etc.)
• Follow all AR account and cash handling procedures
• Process tax adjustments when necessary
• Coordinate tool repairs services
• Utilize the interyard transfer system
• Understand weight, height, and length limits, to inform customers of being able to safely handle or transport material
• Manage Outlook and personal notebook
• Proactively use resources to seek information
• Search inventory and open orders in all yards to meet customer’s preferred option
• Issue gift cards and verify balances
• Calculate LF, BF, SQF
• Perform all other duties as assigned

Qualifications

• High school diploma or GED
• Ability to operate Point of Sale system, personal computer, smartphone, scanner, and any other equipment necessary for the job
• Proficiency in Microsoft Word, Excel, and Outlook
• Class C driver’s license or alternative transportation preferred
• Ability to speak, write, and read English required
• Knowledge of retail sales principles, practices, and protocols
• Knowledge of dimension lumber and panel products and other building materials
• Ability to ten-key by touch
• Ability to concentrate and attend to detail amidst a busy work environment
• OSHA Certified Forklift License preferred

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically, and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Maintain confidentiality and accuracy of all information related to company finances and records
• Identify processes, tools, and/or procedures that may be improved upon to improve the workplace and outcomes for our customers
• Communicate with all levels of management and employees at a high skill level and speak effectively in front of groups
• Strong focus, planning, organizational, and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic, and commitment to excellence
• Ability to think and respond quickly, positively, and professionally to constantly changing circumstances
• Ability to appropriately manage stress and interact with others

Working Conditions

• The primary working conditions are at the sales counter of one of PARR’s retail locations
• Physical requirements include sitting and/or standing for extended periods of time, working indoors in a normal office environment for an entire day, must be able to grasp, talk, hear, and operate a computer and keyboard, must be able to lift/push/pull up to 50 pounds and carry objects 50 feet, and must be able to work outdoors in all weather conditions
• Both local and overnight travel may be required

Benefits

• Earn 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• Standard medical plan with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• Footwear subsidy through boot vendor after 90 days of employment
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
• $1,000 referral bonus

PARR Promotes!

• We have a transparent pay structure, and love to promote from within
• Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today
• There are many members of our management team who started their careers in our entry-level positions
• If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions
• There is A LOT of opportunity - PARR is growing fast
• We value our employees like family and are constantly working to provide a safe place to work for our employees
• Most of our locations are not open past 5 and all our locations are closed on Sundays
• Our company mission is Legendary Service through Teamwork, and we take that seriously
• When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States