Counter Sales

Are you passionate about delivering outstanding customer service and love solving problems on the spot? Ready to join a fast-growing company in the plumbing supply industry and build an exciting career? PACE Supply is looking for energetic and experienced Counter Sales professionals to join our team in Santa Ana, CA. As a Counter Sales Representative, you’ll be the friendly, knowledgeable face of our team — delivering top-notch service, sharing expert plumbing insights, and helping customers find exactly what they need.

Responsibilities

• Accurately and timely fill customer orders.
• Check in and put away material, verifying quantities and quality of received material.
• Maintain clean and organized warehouse, clear aisles and walkways.
• Accurately and safely load & unload customer vehicles as needed.
• Accurately and timely perform cycle counts as required.
• Participate in ongoing education and training as required.
• Continuously update product knowledge through available resources to provide assistance at the counter.
• Stay informed and educated about product inventory and accessibility.
• Know the location of merchandise in the warehouse.
• Conduct sales efforts in an ethical and professional manner.
• Enter customer orders, branch transfers, obtain quotation information, inventory information, and pricing.
• Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer inquiries.
• Provide product/job quotes as appropriate.
• Effectively communicate relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Assist in maintaining the appearance of the branch, including straightening, cleaning counter area, warehouse, and bathrooms.
• Report back orders and/or material discrepancies.
• Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
• Assist in year-end physical inventory.

Requirements

• High school diploma or equivalent credential required.
• Basic knowledge of products in Warehouse, Plumbing, Retail/Customer Service Environments.
• Knowledge of warehouse software packages and MS Office proficiency.
• Ability to input, retrieve, and analyze data.
• Ability to recognize and read location, date, and product codes.
• General math skills to allow for cash accounting.
• An ability to learn is a must-have.
• Excellent decision-making and communication skills.
• Capable of multitasking, highly organized, with excellent time management skills.

Work Environment & Physical Requirements

• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Ability to lift items that weigh up to 50 lbs. regularly, including carrying, dragging, and walking with materials, as well as using a hand-truck.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required include distance vision, peripheral vision, and depth perception.
• Frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.

Pre-Employment Requirements

• Comprehensive background check.
• Physical examination to assess fitness for the position’s requirements.
• Drug test to ensure a drug-free workplace.

Benefits

• Competitive wages.
• Medical, dental, and vision care available within the first 30 days.
• Life insurance.
• Sick days, holidays, and vacation.
• Two retirement programs: 401(k) and ESOP (Employee Stock Ownership Plan).