Counter Sales

About the role

We are seeking talented individuals to join our NAPA family. As a NAPA Counter Sales Associate, you will serve as the primary point of contact for our customers, providing them with automotive solutions both in-store and over the phone.

Responsibilities

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members in answering questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

Requirements

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED
• Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Great listening skills and empathy for customers

Qualifications

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems (a plus)
• Entirely customer-centric (external/internal)

Skills

• ASE Certifications (optional but preferred)

Benefits

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company
• Fortune 200 with a “family” feel
• Culture of promotion from within
• Using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

Pay

This position offers an hourly pay of $19.25. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

Schedule

We offer flexible schedules to accommodate your needs.