Counter Sales

About Munch’s Supply

Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today, the company focuses exclusively on supplying heating, cooling and plumbing industry contractors with quality products, serving professionals in Illinois, Indiana and Michigan. For more information, visit munchsupply.com.

Job Duties & Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Physical Demands & Work Environment

• This position may require over 40 hours per week and includes regular physical activity such as:
• Lifting 25–50 lbs for up to 5 hours per day.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Frequent bending, squatting, kneeling, reaching, and twisting.
• Prolonged use of hands, arms, and feet.
• Periods of sitting, standing, and walking throughout the shift.

What We Offer

• Medical, dental, vision, and prescription coverage effective immediately.
• 401(k) plan with company contributions.
• Life insurance and short- and long-term disability coverage.
• HSA/FSA options and an Employee Assistance Program (EAP).
• Paid time off, including vacation, holidays, and personal days.
• Weekly pay, employee discounts, and more.

Equal Employment Opportunity & Pre-Employment Requirements

We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical, dental, vision, and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off, including vacation, holidays, and personal days
Weekly pay, employee discounts, and more
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law.
To request a reasonable accommodation, please contact careers@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability.

This employer participates in E-Verify to confirm employment eligibility in the United States.