Counter Sales

Daily Activities

Handle all aspects of the customer experience, over the phone, in person and in email communication ensuring a high level of satisfaction and technical know-how. Represent all of the company's products and services within the Welding, Gas, and Specialty Gas industry while staying current with industry regulations, guidelines and compliance for the company.

Success Essentials

• Be friendly and outgoing to all customers and guests
• Be self-motivated and able to work independently after being fully trained
• Use creative and innovative problem-solving to assist customers with problems in a safe and responsible manner
• Provide knowledgeable product information and an exceptional customer experience every day

Ck Supply Core Values

• Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

Primary Duties And Responsibilities

• Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer
• Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
• Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
• Perform effectively under stress, while maintaining a positive and professional attitude
• Willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
• Exercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the company
• Communicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotes
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words

Qualifications/Requirements

• High School Diploma or equivalent, required
• 5 years of customer service experience in same or similar industry, preferred
• Experience within the welding and specialty gas environment is a plus
• Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a must
• Ability to learn and use computer software programs fast and accurately
• Ability to stoop, twist, bend, kneel, and lift merchandise/equipment up to 50 pounds
• Ability to stand for long periods of time
• Ability to read, count and write to accurately complete paperwork
• Ability to use a cash register and provide correct change

Pay

Competitive salary

Schedule

This is a full-time position.

Benefits

• Open-book management
• Employee and Family owned
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long-Term Disability
• Company-Paid Short-Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan)
• Retail Plan
• 401(K) with company match
• 15 Days Paid Time Off