Counter Sales

About the role

We are hiring a Counter Sales Associate in Lima, OH. This role involves balancing high-energy customer interaction with meaningful operational support. Key responsibilities include providing industrial, medical, and specialty gases, welding equipment, and other essential supplies, serving as a trusted guide, managing order entry, assisting with customer inquiries, and coordinating merchandise transfers.

Responsibilities

• Serve as a trusted guide, advising customers on the tools, hardware, and materials needed to complete their projects.
• Demonstrate equipment use and share insights on product quality to help customers pioneer new solutions.
• Adhere to company policies including safety and the use of personal protective equipment to ensure a secure environment.
• Provide excellent customer service to both internal and external partners, fostering understanding and long-term relationships.
• Avoid errors in required paperwork, including coding, costing, and pricing.
• Partner with customers to identify the best tools and procedures for their specific tasks; demonstrate equipment use to build customer confidence.
• Manage order entry and assist with the reconciliation of deposits.
• Coordinate with customers and team members to provide helpful information on costs and delivery.
• Contribute to an outgoing call strategy to support the continued growth and success of the branch.
• Coordinate the transfer of merchandise between locations to meet customer needs.
• Stock shelves and maintain welcoming showroom displays to provide an excellent customer experience.
• Coordinate cylinder movement and pallet organization.

Requirements

• High School Diploma or equivalent required.
• Minimum of 2+ years of experience in product, warehouse, or sales environments (equivalent combination of education and unique life experience may also be considered).
• Excellent customer service skills and the ability to thrive in a fast-paced setting.
• Experience in industrial retail, inside sales, or inventory control is a plus.
• Attention to detail in handling transactions.
• Availability for occasional overtime when the team needs extra support.
• Must be able to operate in a drug-free workplace.

Qualifications

• HS Diploma or equivalent required.
• Minimum of 2+ years of experience in product, warehouse, or sales environments (we also value an equivalent combination of education and unique life experience).
• Excellent customer service skills and the ability to thrive in a fast-paced setting.
• Experience in industrial retail, inside sales, or inventory control is a plus.
• Attention to detail in handling transactions.
• Availability for occasional overtime when the team needs extra support.
• Must be able to operate in a drug-free workplace.

Skills

• Customer service skills.
• Attention to detail.
• Ability to thrive in a fast-paced setting.
• Experience in industrial retail, inside sales, or inventory control.
• Attention to detail in handling transactions.
• Availability for occasional overtime.
• Ability to operate in a drug-free workplace.

Benefits

• Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: 14-week paid child birth benefit.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Benefits start after just 30 days of employment.

Pay

$21.00 - $23.00 per hour plus additional bonus opportunities!

Schedule

Monday - Friday, no weekend work!

Benefits

• Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: 14-week paid child birth benefit.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Benefits start after just 30 days of employment.