Counter Sales Associate

Responsibilities

• Process orders received by e-mail, telephone, or personally from customer or company employees, and entering NetSuite.
• Handle orders that may include a company-wide range of products, such as pipe, valves, and fittings.
• Enter and maintain purchase orders, customer orders, procurement match, and trade discounts as needed.
• Monitor both proactive and customer‑driven expedition of material.
• Maintain knowledge of current price levels of material.
• Obtain price quotes from vendors for resale to customers.
• Answer immediate and periodic requests from internal and external customers and branches pertaining to sales functions, including warehouse errors, shortages, and damaged or wrong material.
• Transfer or remove excess and/or dead stock from branches.
• Handle confidential information related to product and resale costs.
• Unload material, tools, and equipment from vendor trucks; inspect material for minimum RK Supply quality requirements.
• Maintain site inventory by assisting in inventory audits.
• Stock and transfer material, tools, and equipment to appropriate shelf, bin, rack, or pipe bundle.
• Mark material with correct identifying information.
• Assemble customer orders from stock and package orders in boxes and pallets as per customer requirements.
• Pull orders for delivery and stock‑to‑stock transfer; load onto correct truck or transfer to packing area using a forklift.
• Prepare documentation to accompany outbound shipments and deliveries.
• Enter appropriate inventory (incoming and outgoing) information into NetSuite, as needed.
• Maintain warehouse cleanliness in compliance with OSHA and RK Supply safety policies.
• Perform other departmental duties or projects as assigned.
• Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.
• Report for work daily and punctually; avoid unnotified and/or unjustified absenteeism and lateness.

Qualifications

• High school diploma or a GED.
• Two years of warehouse experience, either with RK Supply or with a similar work environment.
• Thorough knowledge of material and products offered by RK Supply; general knowledge of pricing for PVF materials.
• Ability to learn RK Supply specific software and scanning; ability to become certified on and adequately operate forklift trucks, overhead cranes, and other warehouse equipment.
• Strong working knowledge of Microsoft Excel.
• Customer service; strong reasoning, math and analytical skills; organizational and time management; ability to establish working rapport with local management, corporate employees, and other branch personnel using proper phone etiquette and other effective interpersonal skills.
• Ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and respond to inquiries.
• Ability to understand and comply with RK Supply guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.
• Working conditions involve inside and outside work with some travel; ability to lift up to 50 pounds.