Counter Sales Associate

About the role

Plumbers Supply Co, a reputable family-owned business with over a century of service, is seeking a dynamic Counter Sales Associate to join our Bishop Lane branch in Louisville. The ideal candidate is passionate about direct customer engagement, solution-based selling, and building long-term relationships with customers.

Responsibilities

• Promptly and courteously greet and assist all walk-in and telephone customers, providing a welcoming and professional experience.
• Utilize technical knowledge to confidently recommend and sell plumbing products that perfectly meet customer requirements.
• Efficiently and accurately process all customer orders, quotes, and returns.
• Diligently monitor shipment schedules to ensure timely delivery of products and expedite orders as necessary to meet customer deadlines.
• Serve as a go-to resource, providing detailed product information, suggesting alternatives, and offering technical support to enhance customer satisfaction and build trust.
• Maintain a professional appearance and demeanor at all times, reflecting the high standards of Plumbers Supply Co.

Requirements

• A High School Diploma or GED Equivalent.
• A minimum of 2 years of experience in a similar sales or customer service position is preferred.
• A highly motivated, competitive spirit, and a strong drive to excel in a sales-focused role.
• Excellent verbal and written communication skills to clearly interact with customers and team members.
• The ability to thrive and take initiative in a fast-paced, self-directed customer service environment.
• The physical ability to routinely lift up to 50 lbs and stand for up to 8 hours daily.

Qualifications

• Passionate about customer engagement and problem-solving.
• Energetic and enthusiastic about working in a fast-paced, customer-centric environment.
• Thrive on constant customer interaction and building relationships.

Skills

• Strong interpersonal and communication skills.
• Technical knowledge of plumbing products and services.
• Ability to work independently and manage multiple tasks simultaneously.
• Attention to detail and accuracy in processing orders and returns.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous time off with 10 paid holidays, paid vacation, and sick time.
• Life and disability insurance.
• A robust wellness program with exciting incentives.
• 401K with a company match.
• Financial guidance through partnerships with Cerity Partners.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate customer needs and personal commitments.