Counter Sales Associate

Pay

$17.50 – $26.50 per hour (hourly pay range)

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk‑in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Reports to: Branch Manager

Core Responsibilities

• Order Fulfillment & Inventory: Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times. Receive shipments, log into inventory, conduct audits, and process returns accurately.
• Customer Service: Assist counter and phone customers with orders, product information, pricing, and availability. Greet all customers professionally; resolve issues promptly or escalate as needed.
• Maintain a clean, organized counter and product display area.
• Sales & Product Knowledge: Upsell complementary products and convert requests to stocked brands where appropriate. Maintain deep product and industry knowledge; follow company pricing and credit guidelines. Assess customer needs to determine appropriate service level or escalation path.
• Teamwork & Standards: Build customer relationships; adapt approach to different customer types and needs. Collaborate with team, share best practices, and support a positive work environment. Follow all company procedures, policies, and Employee Handbook requirements.
• Other duties as assigned.

Summary Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lb and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Benefits

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long‑Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program* (subject to eligibility and program terms)
• Free Medications* (subject to eligibility and program terms)
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families