Counter Sales Associate

About the Role

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Responsibilities

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times.
• Receive shipments, log into inventory, conduct audits, and process returns accurately.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Greet all customers professionally; resolve issues promptly or escalate as needed.
• Maintain a clean, organized counter and product display area.
• Upsell complementary products and convert requests to stocked brands where appropriate.
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines.
• Assess customer needs to determine appropriate service level or escalation path.
• Build customer relationships; adapt approach to different customer types and needs.
• Collaborate with team, share best practices, and support a positive work environment.
• Follow all company procedures, policies, and Employee Handbook requirements.
• Other duties as assigned.

Requirements

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Pay

$17.50 – $26.50 / hr

Benefits

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

*Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.