Counter Sales Associate

Location: Rutland, VT – Retail shop | Job ID: R10103113

Pay

Targeted base range: $22.00 – $25.00 per hour, plus bonus opportunities.

Schedule

Monday – Friday, no weekend work. Occasional overtime may be required.

About the Role

We’re looking for a Counter Sales Associate to join our team in a role that balances high-energy customer interaction with meaningful operational support. You will partner with customers to provide industrial, medical, and specialty gases, welding equipment, and other essential supplies — serving as a trusted guide, advising on the tools, hardware, and materials needed to complete their projects. By demonstrating equipment use and sharing insights on product quality, you help customers pioneer new solutions in their own work.

Responsibilities

• Provide excellent customer service to internal and external partners, fostering understanding and long-term relationships.
• Ensure all required paperwork is accurately completed, including coding, costing, and pricing.
• Partner with customers to identify the best tools and procedures for their specific tasks; demonstrate equipment use to build customer confidence.
• Manage order entry and process transactions; assist the team with reconciliation of deposits.
• Coordinate via phone, e-mail, and in person with customers and team members to provide helpful information on costs and delivery.
• Contribute to an outgoing call strategy to support the continued growth and success of the branch.
• Coordinate the transfer of merchandise between locations to meet customer needs.
• Maintain a positive work atmosphere by acting and communicating in a supportive manner with customers, vendors, and colleagues.
• Stock shelves and maintain welcoming showroom displays to provide an excellent customer experience.
• Coordinate cylinder movement and pallet organization.
• Adhere to company policies including safety and the use of personal protective equipment to ensure a secure environment for everyone.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1+ years of experience in a retail or customer service environment; exposure to industrial sales or a related field a plus.
• Forklift experience required (full training provided upon hire).
• Must be able to operate in a drug-free workplace.
• Capable of moving items up to 60 pounds regularly, using material handling equipment or assistance as needed.
• Excellent customer service skills and the ability to thrive in a fast-paced setting.
• Comfortable using basic math and computer tools, including POS systems (training provided).
• Physical capability to move, load, and swap out customer gas cylinders/tanks.
• Attention to detail in handling transactions.
• Availability for occasional overtime when the team needs extra support.

Preferred

• Background in gas, welding, or safety supplies.
• Familiarity with SAP, Google, or MS Office applications.
• Valid driver’s license.
• Detailed understanding of SAP and PROS functionalities.
• Ability to communicate clearly and warmly with a wide variety of people from different backgrounds.

Benefits

• Medical, dental, and vision plans
• Short-term and long-term disability insurance
• Life and accidental death & dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave (up to 14-week paid child birth benefit)
• Vacation, sick time, floating holidays
• Jury duty and funeral/bereavement leave
• Paid holidays for all eligible full-time employees
• 401(k) retirement plan with company match
• Tuition reimbursement
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children
• Benefits start after just 30 days of employment

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability, and innovation. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies, and services for industry and healthcare, present in 60 countries with approximately 66,500 employees serving more than 4 million customers and patients.