Counter Manager

About Shepherd Electric Supply

Since 1892, Shepherd Electric Supply has been the go-to solution for complex, time-critical electrical challenges. We ensure reliable service and accurate material delivery, allowing contractors to stay on schedule and customers to trust us as their first call.

Why This Role Matters

The Counter Manager at the Frederick Branch plays a crucial role in ensuring that every customer experience is positive and that the Frederick counter runs smoothly. This role requires being on the floor, managing the team, and setting standards for accuracy and responsiveness.

Key Outcomes

• Own the daily rhythm of the Frederick counter, including staffing coverage, pace, and customer flow.
• Hold accuracy and responsiveness standards across the counter team on every shift.
• Resolve real-time escalations quickly and with ownership.
• Coordinate with warehouse, purchasing, and inside sales when customer needs require cross-functional response.
• Ensure the counter environment is organized, fully stocked, and professional.
• Recruit, onboard, and develop counter sales representatives.
• Build a team that holds itself to a standard when you’re not standing next to them.
• Review counter KPIs regularly and use data to coach and improve.
• Bring ideas and observations from the counter floor into branch conversations about how Shepherd can serve Frederick customers better.

Qualifications & Requirements

• A high school diploma or equivalent, with an associate's or bachelor's degree preferred.
• 3-5 years of experience in electrical distribution, wholesale, or a related industry; counter experience strongly preferred.
• 1-3 years of team leadership or supervisory experience, with demonstrated ability to coach and develop people.
• Strong working knowledge of electrical products across multiple product lines.
• Proficiency with Eclipse or comparable distribution ERP system preferred.
• Demonstrated ability to build and maintain customer relationships in a high-volume counter environment.
• Strong attention to detail and commitment to accuracy.
• Bilingual (Spanish) proficiency is a plus.
• Physical ability to stand, walk, bend, lift items up to 50 lbs., and operate in an active counter environment.
• Dependable attendance and a team-first mindset.
• Ability to successfully complete pre-employment screening requirements.

Work Shift and Hours

Monday - Friday, 6:30am - 3:30pm, in office.

Compensation Details

The expected base salary for this position is starting at $65,000 annually, depending on experience. This position is also commission eligible - based on specific and relevant business metrics.