Counter/Inside Sales

Granite City Electric Supply is the area's premier electrical distributor serving electrical contractors as well as residential, commercial, and industrial customers for over 100 years. With over 30 branches covering Massachusetts, New York, Rhode Island, New Hampshire, Vermont, and Connecticut, we are the largest regional independent electrical supply company and the official distributor of electrical supplies to the Boston Red Sox.

About the role

As a Granite City Counter/Inside Salesperson, you will service customers by taking, entering, and filling orders accurately and quickly. You will gain product and sales knowledge while becoming more proficient with GCE's other departments, systems, and procedures. You will generate sales for GCE by providing customer service excellence, value-added service, and solutions for our new and existing customers.

Pay for this position is between $23-28 per hour plus a monthly commission structure.

Responsibilities

• Communicate with customers on the phone and in person, fill orders and transfers accurately and quickly.
• Enter stock, special, direct, and back orders as required by customers.
• Maintain customer sales area in a clean and organized manner.
• Help to stock shelves and keep organized to facilitate fast and accurate order filling.
• Display and stock material in counter area and showroom.
• Participate in promotions, counter days, and specials as they occur.
• Attend classes and meetings as required to gain product knowledge or to improve sales skills.
• Participate in processes and programs aimed at promoting a safe work environment.
• Responsible for general upkeep, cleanliness, and appearance of our facilities.
• Actively support promotions.
• Provide support to the manager in inventory control functions, stock maintenance, credits, and defectives.
• Provide information to customers regarding products, pricing, services, and non-stock merchandise.
• Provide support to the branch manager in the transferring, warehousing, receiving, and shipping of stock and special material.
• Interact with vendors and their representatives.
• Offer customers solutions that may lead to sales opportunities.
• Help generate sales opportunities.
• Perform other work as assigned.

Requirements

• Strong customer service skills.
• Excellent communication skills.
• Good math and computer skills; experience with Eclipse software a plus.
• Able to adapt quickly to changes.
• Able to handle pressure and multiple tasks.
• Ability to lift up to 70 lbs.
• Ability to push/pull up to 70 lbs.
• Ability to walk/stand up to 8 hours daily.
• Proven track record for dependability.
• Adaptability/flexibility/willing to change and adjust with business conditions.
• Actively communicate within and outside the branch with co-workers, external and internal customers.
• Works with a sense of urgency.

Qualifications

• High school diploma or equivalent preferred.
• Previous business, construction, or electrical industry exposure preferred but not required.
• Electrical knowledge from a trade school helpful.

Benefits

• Company 401K match and profit sharing.
• Competitive health benefits with telehealth.
• Up to $450 in health & wellness reimbursement.
• Employee assistance program.
• Referral incentives.
• Medical, dental, vision, life, STD/LTD insurance.
• 401k plan.
• Vacation, holiday, and sick leave.

Schedule

Full-time position.