Counter/Inside Sales

About the role

Granite City Electric Supply is the area's premier electrical distributor, serving electrical contractors, residential, commercial, and industrial customers since 1916. With over 30 branches across Massachusetts, New York, Rhode Island, New Hampshire, Vermont, and Connecticut, we are the largest regional independent electrical supply company and the official distributor of electrical supplies to the Boston Red Sox.

Responsibilities

• Communicate with customers on the phone and in person, taking and entering orders accurately and quickly.
• Fill orders and transfers accurately and quickly.
• Enter stock, special, direct, and back orders as required by customers.
• Maintain the Customer Sales area in a clean and organized manner.
• Stock shelves and organize the counter area to facilitate fast and accurate order filling.
• Participate in promotions, Counter Days, and specials as they occur.
• Attend classes and meetings to gain product knowledge and improve sales skills.
• Participate in processes and programs aimed at promoting a safe work environment.
• Support the Branch Manager in inventory control functions, stock maintenance, credits, and defectives.
• Provide information to customers regarding products, pricing, services, and non-stock merchandise.
• Generate sales opportunities and assist in the transferring, warehousing, receiving, and shipping of stock and special material.
• Interact with vendors and their representatives.
• Offer customers solutions that may lead to sales opportunities.
• Perform other work as assigned.

Requirements

• Actively communicate within and outside the branch with co-workers, external, and internal customers.
• Work with a sense of urgency.
• Provide support to the Branch Manager in inventory control functions, stock maintenance, credits, and defectives.
• Provide information to customers regarding products, pricing, services, and non-stock merchandise.
• Interact with vendors and their representatives.
• Offer customers solutions that may lead to sales opportunities.
• Perform other work as assigned.

Qualifications

• A high school diploma or equivalent is preferred.
• Previous business, construction, or electrical industry exposure is preferred but not required.
• Electrical knowledge from a trade school is helpful.

Skills

• Strong customer service skills.
• Excellent communication skills.
• Good math and computer skills; experience with Eclipse software is a plus.
• Able to adapt quickly to changes.
• Able to handle pressure and multiple tasks.
• Able to lift up to 70 lbs.
• Able to push/pull up to 70 lbs.
• Able to walk/stand up to 8 hours daily.
• Proven track record for dependability.
• Adaptability, flexibility, and willingness to change and adjust with business conditions.

Benefits

Pay for this position starts between $24-28/hour commensurate with experience. Granite City Electric offers competitive wages, great benefits including medical, dental, vision, life, STD/LTD, 401k, vacation, holiday, sick, and more!

Pay

Pay for this position starts between $24-28/hour commensurate with experience.

Schedule

Not specified.