Counter Driver Associate

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Cook up and coordinate truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Covers Back-up Driver responsibilities in a non-regulated truck.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment drug test, driving and background screening.
• Bilingual proficiency in English and Spanish preferred, not mandatory.
• Forklift operation experience is a plus.

Pay

Pay range: $25. Base salary for this position typically falls within the range of $19.00 to $20.91 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Benefits

• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan
• Paid vacation, sick time, volunteer day, holidays, birthday, and floating holidays
• Medical, dental, and vision benefits
• Flexible and dependent care spending accounts
• Company-paid life insurance and short-term disability
• Additional life insurance and long-term disability also offered
• Mental, physical, and emotional well-being programs for employees and families
• Wellness program and safety program with bonuses for our drivers
• Employee referral bonus program